Microsoft Office Information Technology
Resume:
Robert Beeson
Creedmoor, NC, 27522
*********@*****.***
PROFESSIONAL EXPERIENCE
COMPUCOM SYSTEMS, RTP NC
IT Analyst – Subcontractor for Cisco Systems, October 2012 – June 2017
Worked level 2 support for Cisco provided home office routers for use by remote workers to allow VPN access to Cisco network. (July 2012 – June 2017)
Assisted client with setup of CVO using telephone and online communication.
Assisted client in troubleshooting home network issues when no connection to internet available.
Investigated connection issues, with the CVO, using remote access to the router.
Updated configuration on routers using CLI commands and scripts.
Worked closely with level 3 support, when needed, to resolve client issues in a timely manner.
INSIGHT GLOBAL, RTP NC
IT Analyst - Subcontractor for Cisco Systems, October 2011 – October 2012
Worked level 1 support taking general client calls to support Windows and Mac operating system issues along with application support for both platforms. (October 2011 – July 2012)
Researched client reported issues using databases and resources available to correct the issue in a timely manner.
Created and routed case to appropriate level 2 team to assist in the resolution of the issue when necessary
EDUCATION
ITT Technical Institute, Raleigh NC
Associates Degree, Information Technology – Computer Network Systems 2011
ADDITIONAL SKILLS
Microsoft Office, with a focus on Word and Outlook, for Window and Mac
Remedy 7 and Remedy 8 ticketing systems
Networking with understanding of DHCP and DNS
Knowledge of OSI and TCP/IP models
Cisco IOS CLI Commands to configure, monitor, and maintain Cisco devices
Cisco routing configuration
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