Customer Service Special Education
Resume:
Michelle Chica
McKinney, TX 75071
********.*.*****@*****.***
EDUCATION
Masters in Education
Special Education
Texas Tech University, December 2016
Bachelor in Science
Occupational Training and Development
Texas A&M University-Corpus Christi, December 2012
Cinco Ranch High School, 2009
EXPERIENCE
The Rise School of Dallas October 2016-Present
Lead Teacher
Conduct educational assessment of children
Collaborate with therapy team on development and implementation of goals
Facilitate integration of children with and without disabilities
Supervise and insure the safety and well-being of the children at all times, being
alert for needs/problems that arise
Assist with research projects as indicated by director
Plan motivating classroom activities following Rise Curriculum
Provide leadership to therapists and assistants in coordinating and implementing
classroom activities
Conduct parent conferences on request
Attend conferences and workshops
The Rise School of Dallas October 2014-August 2016
Teacher Assistant
Adhere to all safety and sanitation requirements set forth in the Minimum
Standard Rules for Licensed Child-Care Centers
Assist teacher in preparation and implementation of classroom activities; work
with individual children and groups assigned by teacher
Attend workshops conducted at Rise. Attend other conferences and workshops as
recommended
Take over classroom in teacher’s absence; be familiar with lesson plans
Be familiar with each child’s special needs and abilities and make appropriate
adaptations directed and planned by the teacher
Assist teacher in monitoring children’s progress and providing information for
assessments (AEPS)
Frost Bank November 2012-October 2014
Teller
Meet teller performance standards and provide quality customer service
Conducting credit and debit transactions in compliance with bank policies.
Additional services include filling change order requests, wire transfers and
bankcard advances.
Oversee daily audit logs and ensure integrity of operations
Train all new incoming tellers for our location
University Center-TAMUCC August 2009-November 2012
Senior Student Manager of Operations
Coordinate major training day for all employees
Manage the night crew
Activities Coordinator for the staff
Put together all trainings for the Fall of 2012
Manage information desk in the University Center
Set up meeting rooms to clients needs
Execute requests for AV equipment in the University Center
Achievements
Member of the Student Conduct Board 2010-2012
Member in charge of hearing cases of misconduct as it pertains to the Student Code of
Conduct.
Member of the Leadership Conference Planning Team 2012
Went to weekly meeting to discuss how our one day leadership conference is going to
play out. I was in charge of the workshop application as well as looking over and
deciding which workshops were going to be held.
I-LEAD 2010
ACUI: 2010 I-LEAD Registration Grant by Region 12 to attend two leadership
conferences.
Student Leadership Track 2010
ACUI Region 12 Conference at UTSA for completing four seminars to better leadership
skills.
References
Amy Ornelas
***@***********.***
Katie Enriquez
*************@*****.***
Donna Brown
*****.*****@***.***
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