Customer Service Data Entry
Resume:
Kelly A. Thornton
*************@***.***
PROFILE DESCRIPTION:
Experienced. Responsible. Dependable. Punctual. Detail-oriented. Team Player.
LOOKING FOR FULL-TIME EMPLOYMENT (12AM-UNTIL or 9AM-UNTIL)
WORK EXPERIENCE:
Home Health Care Aide
Donna Thornton (Raleigh, NC) 2010-present, Non-paid
Non-paid position. Responsible for helping my disabled mother by getting her groceries, washing dishes, taking out trash, doing laundry, vacuuming and various other tasks she may need, including taking her to doctor appointments and picking up prescriptions.
Apartment Cleaner
Douthit & Company LLC (Raleigh, NC) 2/17-7/17, $12.75/hr
Responsible for cleaning offices, weight room, laundry room, bathrooms and all 219 apartments on property that became vacant. Everything from taking out the trash, cleaning toilets, ovens and bathtubs to more detailed routine cleaning such as baseboards, ceiling fans, hardwood floors, etc. Also maintained cleaning supply closet and filled in as leasing assistant when needed.
Home Health Care Aide
Raymond & Edith Knox (Wake Forest, NC) 2012-2013, $10/hr
Assisted elderly Parkinson’s patient and his wife with daily tasks, including getting dressed, using the restroom, laundry, meal preparation, physical therapy, light housekeeping and medication administering.
Home Health Care Aide
Dorothy Thornton (Raleigh, NC) 2008-2012, Non-paid
Non-paid position. Responsible for cleaning my elderly grandmother’s house weekly; making sure she was fed and tended to her personal hygiene. Occasional yard work which included raking and blowing.
Printing Press Operator
Future Graphics (Zebulon, NC) 2008-2009, $8/hr
On an as needed basis, run print jobs on production line machine presses; sort, package and prepare orders for shipping.
Material Control Specialist
Herzog Transit Service/NCDOT Rail Division (Raleigh, NC) 12/02-6/08, $15.95/hr
Was initially hired to clean the trains at night at the Capital Yard Maintenance Facility, then was promoted to a newly created position to handle all aspects of their inventory and warehouse operations. This involved pulling parts for inspections and daily repairs; creating & faxing/calling in invoices for will-call parts and perishable food items relating to train operations; performing daily counts on warehouse inventory parts and submitting; picking up parts using company vehicle; unloading all deliveries and restocking all inventory using pallet jack & forklift; maintain commissary on-site & on train; getting forklift, CPR & fire safety certified; stocking perishables on train; working on the Safety Committee and company newsletter; packing, weighing and preparing various parts for shipping; signing for all FedEx/UPS and large freight deliveries; unloading and measuring train wheels; maintain MSDS documentation binders and an OSHA compliant workplace. Proficient in MMS & Rail Focus software.
Customer Service Associate
Staples Office Supply (Raleigh, NC) 4/01-3/02, $7.60/hr
Provide customer service in regards to purchases, returns and Tech Center related issues; sell replacement/warranty plans; stock merchandise; assist copy center with print order requests.
Assistant Manager
Eckerd/JC Penney Corporation (Raleigh, NC) 8/97-12/99
Started out as Service Assistant, responsible for tending to all front-end issues with cashiers, handling any customer concerns, and training new employees. Was promoted to management which included SA duties; handling payroll; employee scheduling; closing out registers; counting tills; entering daily totals; making bank deposits; responding on-call to after hours alarms; opening & closing store; placing weekly orders; unloading weekly delivery truck; pricing & stocking merchandise; inventory counts and audits; building merchandise displays; making sure weekly sales ad & price changes were correctly displayed; ran JC Penney pickup counter in select Eckerd stores; filled in at other stores as needed.
Network Support/Membership Coordinator
Longbranch Productions, Inc. (Raleigh, NC) 11/96-4/97, $5.80/hr
Plan and implement new network hub throughout club for purposes of maintaining membership information and other company related documentation & files; installed all hardware/software and trained employees on proper use of new system; designed new membership card for patrons and transferred all prior member data to new software.
Computer Operator
AVX/Kyocera Corporation (Raleigh, NC) 8/92-11/94, $9.45/hr
Worked in Computer Room backing up daily production totals in order to generate, print and distribute spreadsheet reports for all department heads daily; performed daily mainframe backups; provided help-desk support to employees operating computer equipment throughout manufacturing facility; assisted with weekly payroll tasks.
Data Entry Operator
First Union Mortgage Corporation (Raleigh, NC) 1/92-7/92, $8.35/hr
Entered company data into 10-key computer system that was generated daily from all department locations; trained on daily mainframe backups before being transferred out.
Telecommunications Operator
Telesphere Communications, Inc./Norrell (Raleigh, NC) 4/91-12/91, $8/hr
Processed long-distance phone calls from callers all across America.
Messaging Service Operator
Accurate Answering of Raleigh (Raleigh, NC) 12/90-1/91
Call service for various businesses. Answer all calls after hours and enter messages in computer based record system.
Customer Service Associate
Marshalls (Raleigh, NC) 10/89-1/90
Worked the customer service desk, processing returns, layaways, etc.
Mail Presorter
Lassiter Presort (Raleigh, NC) 1989-1989
Presorted all types of mail for the United States Postal Service. Mainly included collecting mail from a conveyor machine and filing each piece in an appropriate mail slot by zip code.
Customer Service Associate
Hechinger (Raleigh, NC) 1988-1989
Worked the customer service desk; answering phones; processing purchases & returns; handling customer complaints.
Dental Receptionist
Russell C. Walton, DDS (Raleigh, NC) 1988
Answered phones and learned the ins & outs of developing patient x-rays and making dentures & retainers.
Front-End Cashier
Harris Teeter (Raleigh, NC) 1988
Checked out customers and bagged their groceries.
EDUCATION:
Emma Conn Elementary (Raleigh, NC) 1978-1984. Oceanography, Chorus, Tap and Piano.
Martin Magnet Middle School (Raleigh, NC) 1984-1986. Language Arts, Mathematics, Meterology, Computers and Chorus.
Neuse Baptist Christian School (Raleigh, NC) 1986-1987. Mathematics, Science, Bible Study, Basketball, Softball, Cheerleading and Yearbook.
William G. Enloe High School (Raleigh, NC) Diploma, 1987-1991. Advertising, Marketing, Fashion Merchandising and Computer Programming. Vice President of DECA and a member of SADD. Published in Who’s Who Top 5% of American High School Students.
Wake Technical Community College (Raleigh, NC) Certificate, 1991. Microcomputer DOS.
QUALIFICATIONS/SKILLS/CERTIFICATIONS:
Individualized Home Care; Professional Cleaning; Customer Service; Warehouse/Parts Inventory Management; Shipping & Receiving; Computer Operations and Network Support; Desktop Publishing; Retail Sales & Management; WIN/DOS/VMS/DCL/BASIC; Lotus 123; MS Excel; MS Word; MS Write; Adobe Acrobat; Word Perfect; Quicken; 10-Key; Railcar Operation Procedures and Regulations; Print/Bindery Operations; Payroll & Employee Scheduling; Mailroom; General Bookkeeping; Copy Center; IBM Mainframes; Novell Networks; DEC Vax 4000-100A/Digital B400X/VT420 Terminals; Four-Phase Data Entry System; IBM POS/EPS (Electronic Payment System); Maynstream TK85; Magnetic Reel Storage Devices; CPR/Lift Truck Operations (6/03)/Fire Safety/Blue Flag Policies (10/03)/PPE Safety Procedures & Policies/Safety Attitudes & Actions/ Materials Handling & Safety Certifications.
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