Donna A dibe

**** * *** * ** D ale L n.

Humble, T X. 7 7346

832-***-****

ac2sfj@r.postjobfree.com

Objective: M anagement/ C ustomer S ervice R epresentative p osition Summary o f Q ualifications: O ver e ight y ears o f C ustomer S ervice a nd O ffice M anagement e xperience. Skilled i n p roject c oordination, t ime m anagement a nd t raining a s w ell a s t eam d evelopment. Proficient w ith m ultiple d atabase s oftware p rograms, i nternet s ocial m edia a nd M S o ffice s oftware products.

Professional P rofile:

● Motivated a nd s elf-driven p rofessional

● Genuinely e njoy h elping p eople a nd a t eam b uilder

● Known f or a bility b uilding r elationships a nd e ducate c ustomers, r esulting i n c ustomer satisfaction, r etention a nd i ncreased g oal e xpectations Professional E xperience:

Customer S ervice

● Addressed i ncoming c ustomer i nquiries a nd o ffered p roductive s olutions a nd i ncreased customer s atisfaction a nd c ompany p rofitability f or a c orporate c all c enter.

● Consistently m eet a nd e xceeded d epartment g oals a s s et.

● Utilized t rouble s hooting s kills t o a ssist c ustomers a nd e ncouraged c ontinual f eedback.

● Addressed a nd m eet c ustomer i ssues u tilizing e ffective l istening a nd p roblem s olving s kills.

● Created s olutions f or c ustomer w ith p roduct i nquires t o i ncrease r eturn b usiness a nd c ustomer satisfaction.

Office M anagement

● Effectively m anaged a ll a spects o f d aily o ffice a ctivity f ora s uccessful P reschool a nd M edical Office w hile s upervising a t eam o f 1 0 e mployees.

● Created, p lanned, a nd i mplemented a w ork s chedule p rogram f or e mployees t o i ncrease productivity.

● Successfully h andled e mployee i nterviews, h iring, r eviewing a nd d ismissals a s a t eam l eader.

● Conducted d epartment m eetings r ecognizing a ccomplishments a nd m otivating s taff f or a healthy w orking e nvironment.

● F acilitated t raining c lasses t o i mprove t eam b uilding a nd e mployee p erformance. Professional E xperience:

Director, 6 /2016-7/017

Kingdom K idz P reschool- L aMarque, T exas

Director, 5 /2014-6/2016

Full o f L ife L earning C enter- H ouston, T exas Business M anager, 1 /2013-5/2014

Global H ealth M edical O ffice- H ouston, T exas Customer S ervice / Technical S upport R epresentative, 5 /2005-6/2010 Verizon W ireless- H ouston, T exas

Education:

Elite E ducational E nterprises: 8 /2015-10/2016 Business M anagement/ A dministration ( licensed b y D FPS) Houston C ommunity C ollege: 8 /1986-8/1988

Adolescent D evelopment

Bryman M edical S chool: 1 /1985-10/1985

Medical A ssistant ( Certification)

M.B. S miley H igh S chool: 8 /1980-5/1984

General S tudies ( diploma)

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