Administrative Assistant Microsoft Office
Resume:
Melissa D. Bratcher
Wooster, OH 44691
Phone: 330-***-**** ***************@*****.***
SUMMARY
Goal-driven Administrative Assistant with extensive experience in Office Management and Secretarial Duties as well as Patient Records. Successful track record in managing day to day activities within a medical office setting. Excellent interpersonal and organizational skills with an ability to prioritize as needed. Experienced in the Microsoft Office Suite as well as CATT. A hard-working, motivated team player who is able to grasp the big picture as well the incremental steps needed along the way.
EXPERIENCE
The Village Network, Wooster, OH 2007-Present
An experienced, multi-discipline behavioral health organization helping youth and families become resilient, healthy and have brighter futures.
Administrative Assistant Foster Care, Day Treatment and Outpatient Programs 2007-Present
Maintain current and accurate client information in CATT and DMS for Foster Care and Outpatient Programs.
Review, correct and submit foster parent reimbursements. Log respites/supervisions and trainings/mileage. Maintain and track Foster Care client medical, dental and vision reports. Assist in handling incoming Foster Care placement referrals. Maintain clothing allocations, clothing logs, and clothing receipts. Responsible for medication maintenance of youth in care. Maintain placement logs. Track Advocate Training Hours.
Review client files/documents for accuracy according to ICR Guidelines.
Process/review MITS reports, track/submit census and monthly attendance reports.
Schedule all Outpatient Program clients including Tele-Psychiatry appointments.
Coordinate and process all TVN and referral source admission paperwork for youth placements.
Process incoming records releases.
Maintain placement and roster reports for weekly submission.
Maintain/balance petty cash and process all office supplies/ordering.
Update Advocate Meeting Agenda, all meeting forms and co/lead Advocate Meeting
Scan all documents as appropriate into DMS
Assures that Monthly Reports are completed and processed as appropriate for monthly billing. Maintain spreadsheet of ISP/U, Administrative Reviews and Termination Summaries.
Proficient with the State Automated Child Welfare Information System (SACWIS), CATT, ICR guidelines, ODMH/ODADAS, and EHR.
Responsible for reception and switchboard duties.
Outcomes Data Project Manager 2007-2011
Responsible for developing all forms to gather outcomes information for clients placed into all programs of The Village Network.
Maintained records for all clients in care.
Entered information gathered into OACCA’s Outcomes Data Project (ODP) system.
Developed reports, as needed, for requested information.
Melissa D. Bratcher
Your Human Resource Center, Wooster, OH 1995-2005
Social Services Agency specializing in Abuse Recovery, Addiction Counseling, Drug & Alcohol Addictions, ADC, Chemical Abuse, Compulsions, Drug & Alcohol Abuse, Habit Control and Substance Abuse Counseling.
Office Manager 1997-2005
Ensured appropriate forms were completed.
Performed medical billing.
Performed secretarial duties for the Executive Director.
Attended and recorded minutes for monthly Board Meetings.
Managed the ordering and purchasing of office supplies for the three agency offices.
Ensured proper purchasing requirements were met.
Managed the conversion of customer data from tracking/billing system to new Creative Socio Medics systems.
Oversaw that proper forms were completed and MACSIS UCI numbers were received.
Supported Secretary/Data Entry and Insurance Billing Personnel.
Reviewed performance of secretarial/data input staff for three agency offices.
Performed secretarial duties for Quality Assurance staff. Managed three agency offices administrative staff.
Secretary/Transcriptionist/Insurance Billing 1995-1997
Greeted clients.
Answered phones and scheduling appointments.
Obtained appropriate paperwork, for six to eight therapeutic staff.
Performed transcription for agency.
Processed insurance billing.
Family Practice Center, Orrville, OH 1989-1994
Medical Dr.’s office serving 4000+ active clients
Medical Secretary 1989-1994
Greeted patients
Answered six-line switchboard and scheduling appointments.
In charge of patient personal information updates.
Performed filing, typing and posting of daily transactions to patient accounts including debits, credits and insurance payments as well as processing Explanation of Benefits.
Handled physician referrals.
Obtained appropriate paperwork for new patients.
Performed established patient information updates.
Secured patient insurance copays, balanced daily transactions and daily deposits.
Responsible for daily patient logs, including preparing patient charts for appointments
EDUCATION
Norwayne High School
SKILLS
Proficient in Microsoft Office Suite. Excellent customer service and telephone skills, 10-key operation, detail oriented, exceptional organizational skills. Experienced in office procedures and have the ability to work as a team member or independently in order to provide the best outcome for set goal.
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