Customer Service Manager

Rachelle Ciulla

**** *. ******** ***. 602-***-****

Phoenix, Arizona 85029 ***********@****.***

OBJECTIVE

To obtain a career that provides the opportunity to use experience, education and provide development.

SKILLS

Proficient in Excel, Word, Word Perfect New Generation Soft

10 Key Lotus

Cobra/HIPAA Safety and New Hire Training

Safety Accountability Effective Fleet Safety

Workplace Harassment Discipline & Termination

Quick Books Notary expires 09/08/2019

Ceridian Lotus Notes

Microsoft Exchange Microsoft Outlook

Adobe JobApp

Textura American Contractor

Timberline Power Point

PHR Certified Blue Stake Online

CompTIA Project+ Certified

EDUCATION: AAS - Rio Salado 05/2013

WGU - Bachelors in Business - Human Resources – 09/2017

EXPERIENCE:

Office Manager August 2015 – Current

ALR Construction, Inc.

Handle all day to day accounting, hr, personnel, payroll functions. Responsible for billings, insurance, cash, profit and loss, balance sheet, paying vendors and all overhead, contracts, pre-liens, mechanic liens, safety compliance, employee/labor relations, legal compliance, compensation, employee records, e-verify, I-9’s, W2’s, 1099’s, new hire paperwork, direct deposit, banking, blue stake, email, filing, phones, audits, exit interviews and mail. Child support and new hire reporting.

Accounts Receivable/Customer Service Manager March 2014 – August 2015

Pro Team Painting & Coating

Dealt with all Customer Service and managed 3 employees. Handled all calls from builders regarding production and customer service issues. Scheduling, complaints, and all billings for customer service. Handled Accounts Receivable. Did all billings and deal with collecting funds when needed. Dealt with all builders. Dealt with Production by pulling all work order starts and getting all billings input into QuickBooks in a timely manner. E-Verify all employees. All production and customer service paint orders.

Accounting Compliance Officer/HR April 2012 - Nov 2013

C3 Construction Phoenix, AZ

Dealt with all aspects of Textura. Made sure all subcontractors are compliant before payouts are processed. Lien waivers, insurance, fully executed contracts, Owner contracts, sworn statements of suppliers, warranty and closeouts. Assistant to Controller. Trained Receptionist. Human Resources, Payroll, Personnel, IT and Accounting. Deal with all

subcontractors, payment questions, Textura issues etc. Just learning Timberline and am the trainer to all employees. Back up to Receptionist.

Office Manager

Handled everything and anything pertaining to the office. Ordered supplies, greeted clients and customers, handed out all accounts payable checks to subcontractors once I made sure they were compliant with insurance, contract etc. Dealt with all overhead checks. Updated checks released spreadsheet. Handled all IT issues, computer problems, repairs of all office equipment, desk phone system and issues. Dealt with Owner Contracts. Continued all Receptionist duties on top of current position. Payroll.

Receptionist

Was hired as Receptionist and built that position into the Office Manager position within 3 months. Answered phones, greeted clients and customers and dealt with anything and everything that came across my desk. Help Estimating. Updated bid-list and handled pre-qualification packets. All filing for Accounting.

Recruiter Nov 2011 – Feb 2012

All Staff Services - Client – Shamrock Foods Phoenix, Arizona

Working in Human Resource department finding employees for different positions in Arizona, Colorado, New Mexico and California.

Accounting Manager Dec 2009-Nov 2011

Grand Canyon Mechanical, LLC. Phoenix, Arizona

Handled all aspects of accounting, hr, personnel and payroll. Billings, pre-liens, waivers, mechanics liens, pulling in

funds, petty cash, taxes, audits, workers compensation, general liability, auto insurance, compensation, employee/labor

relations, legal compliance, benefits, W2’s, 1099’s, cell phones, filing, getting O&M’s from vendors, warranty letters,

phones, all secretary functions to the owner and mail.

Human Resource Manager April 1997- May 2009

Russell A.C., Inc. Phoenix, Arizona

Hired personnel, recruiting, oversaw and handled all aspects of payroll, accounts payable, taxes, audits, workers compensation, general liability, benefits, insurance, OCIP and CCIP, child support, recruitment, COBRA, HIPPA, FMLA, I-9’s, E-verify, immigration and EEOC, compensation, employee/labor relations, employee records, new hire training. Legal compliance, exit interviews, W2’s, 1099’s.

Safety Director

Monitored safety at all job sites, shop and office. Conducted employee safety training. Ensured the company was in compliance with all current OSHA laws.

Estimating Coordinator

Ordered plans, bid board, bid files; correspondence and updated logs.

Service Coordinator

Dispatched all service technicians; scheduled appointments; processed time cards; handled service calls.

References upon request

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