Executive Assistant, Administrative Supervisor, Manager
Resume:
Résumé of
Teresa L Naylor
******@*****.***
EMPLOYMENT HISTORY
Executive Assistant
York Risk Services Group, Inc
(aka Axis Loss Adjusters and Surveyors)
Dallas, Texas and Plano, Texas
Large Loss Commercial Property Claims Adjusters
Employment date span April 2005 to February 2017
Claims Administration Supervisor
XL Catlin (formerly XL Winterthur)
Dallas, Texas
Large Loss Commercial Property & Liability Claims Dept Employment date span 1999 to 2004
Claims Supervisor and Client Services Manager
Centra Benefit Services
Plano, Texas and Richardson, Texas
Medical Claims Processing Dept
Employment date span 1994 to 1999
Medical Claims Adjuster (Team Leader)
Travelers Insurance
Richardson, Texas
Medical Claims Processing (HMO & PPO)
Employment date span 1988 to 1994
SKILLS AND EXPERIENCE
I have 25 plus years’ work experience in highly successful and professional office environments mainly in the insurance industry (from Health Insurance to Large Loss Commercial Property and Liability). I am also an active Notary Public. Listed next are the key skills and experiences that I have gained and mastered over the years. TERESA L NAYLOR - Page 2 of 2
Personal Attributes
Professional and Business Skills including Software Knowledge (most common) Office Management Supervisory Skills New Hire Interviews Employee Performance Rvw Employee Time Mgmt New Hire Training Assist High Level Execs Subject Matter Expert Client Services High Level Customer Service Maintain Ofc Rosters 10 Key by Touch Corporate Website Updates MultiLine Phone VOIP Type 70+ WPM Greet Visitors & Clients Postage Machines Travel Reservations Bookkeeping/Reconciliations Quality Assurance Calendar Maintenance Microsoft Office Microsoft Excel Microsoft Outlook Microsoft PowerPoint Concur and Aestiva Great Plains PDF Converter Professional Photo & Media Apps Paint, Publisher, Access Coordinate and participate in business meetings, organize luncheons, etc IT Liaison / Conduct and Approve User Acceptance Testing / Provide End User Training Process Internal Time & Expense Reports and Reimbursements Prepare, edit and distribute Formal Investigative Reports to clients regarding Large Loss Commercial Property Claims
Prepare, audit and distribute service invoices directly to clients Medical Claims Processing, Adjusting and Coordination of Benefits Develop, analyze, audit and provide various management reports to top executives Contact building maintenance as needed; schedule vendor visits Ensure office is kept clean, organized and presentable Set up work stations and prep equipment for new hires Receive, sort and distribute incoming mail to the appropriate parties Process outgoing vendor payments
Develop, maintain, improve and implement administrative procedures Maintain and trouble shoot industry scale printer / copier / scanner Order all office and kitchen supplies, business cards, marketing items Highly Motivated Detail Oriented I Love Problem Solving Extremely Logical / Analytical Well Organized Independent / Confident Very Efficient Attentive Active Team Player
Leadership Qualities Focused & Professional Positive Attitude Computer Savvy Reliable / Dependable Quality Focused Multi Tasker Respectful & Kind High Productivity
Confidentiality Conscious Excellent Written and Communication Skills
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