Customer Service Manager

GAIL I. KAPLAN ** W. Cuthbert Blvd., Collingswood, NJ 08108

*********@*****.*** • Cellular 856-***-****

Summary

Office Manager with 15 years of experience in a range of administrative and office operations for a busy funeral home preparing correspondence, generating reports, answering phones providing customer, employee and vendor support. Demonstrated skills including ability to handle multiple projects and assignments, and identify improvements to procedures. Skilled in financial operations management, including account reconciliation, employee payroll and bank deposits. Reacted flexibly to changes in priority and direction, assumed increased responsibilities as needed and motivated others to achieve business objectives.

Experience

Blake-Doyle Funeral Home, Collingswood, NJ 2002 to 2017

Office Manager

•Detail-minded with a good eye for balance and organization.

•Prepared daily, weekly and monthly reports.

•Processed customer payments.

•Demonstrated superior and consistent technical support.

•Maintained customer loyalty through issue resolution to the satisfaction of the customer and the company.

•Possessed and demonstrated impeccable written and oral communication skills.

•Mastered management of accounts receivable and accounts payable.

•Supervised office personnel ensuring all duties were performed accurately and timely.

•Effectively trained staff in use of new phone and computer system/network, use of corporate software, and procedures for working a funeral.

•Effectively tackled stressful situations, such as, leading funeral services, demonstrating a high level of comfort with public speaking.

•Prepared and reported employee payroll for corporate payroll department.

Salon Gallimore, Jackie's Salon, The Nail Studio, Cherry Hill, NJ 1996 to 2002

Esthetician

•Built rapport and trust quickly with clients and colleagues.

•Assessed client needs and recommended appropriate products and services.

•Experienced in both customer service and supervisory positions, scheduling appointments, waxing, facials, manicures, pedicures, assist hair dressers.

•Handled customer inquiries and complaints.

•Mastered excellent communication, interpersonal, and organizational skills.

•Provided superior Inventory Control including purchasing supplies for nail and hair operators.

Further Employment History Provided Upon Request

Skills

•Microsoft Office •Office Administration

•Inventory Planning & Control •Customer Relations/Problem Resolution

•Documentation and Reporting •Multi-task/Detail Orientation

•Personnel Supervision •Interpersonal/Vendor Communications

Education

ITT Technical Institute, Marlton, NJ 2015

Associate of Science, Computer Networking Systems

GPA 4.0

Johnson & Wales University, Providence, RI 1983

Associate of Science, Culinary Arts

GPA 3.75

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