Administrative Assistant

**** ***** ***. *** #**** Fort Worth, TX *****

251-***-**** • ********@*****.***

CENTEARY ODOM

BUSINESS MANAGEMENT

Accomplished, results-driven and business-oriented professional with extensive experience dealing with customers from diverse backgrounds. Excels at identifying information and uncovering ways to expand upon business processes to improve productivity and increase operating efficiency. Skilled at leading and directing others to achieve success and continue propelling the business forward.

PROFESSIONAL BACKGROUND

AMAZON, FORT WORTH, TX JUN 2017 – PRESENT

WAREHOUSE ASSOCIATE

Ensure accuracy of information when processing, packaging and shipping orders.

Promote an organized work environment by organizing stock and maintaining inventory.

Inspect products for defects and damages; examine incoming and outgoing shipments.

Receive, unload and place incoming inventory items in their proper location.

Verify and fill invoices for customers, while abiding by safety and hygiene regulations.

Improve or optimize warehousing procedures by contributing ideas; maintain warehouse environment.

MOBILE INFIRMARY, MOBILE, AL JAN 2015 JUN 2017

CERTIFIED NURSING ASSISTANT

Reduced inaccuracies when maintaining records of patient care, condition, progress or problems; reported and discussed findings with the case manager or supervisor.

Obtained vitals by checking the patients’ pulse, temperature and respiration.

Assisted patients with moving into and out of beds, baths, wheelchairs, automobiles and with dressing and grooming.

Exercised compassion and conveyed emotional support and instruction when providing information on caring for infants, preparing healthy meals, living independently and adapting to disabilities or illness.

TENDER CARE BOARD HOME, IRVINGTON, AL FEB 2013 NOV 2014

OFFICE CLERK

Safeguarded funds by keeping the money drawers in order and recording and balancing transactions.

Weighed parcels and letters; computed mailing costs; affixed postage to the package.

Generated forms relating to address changes, theft, loss of mail or special services.

Ensured announcements and government information was posted on the public bulletin boards.

BEAUTY ZONE BEAUTY SUPPLY, PENSACOLA, FL MAY 2010 FEB 2013

CUSTOMER SERVICE

Collaborated with customers via phone or in person to provide information on products and services; processed orders, cancelled accounts and obtained complaint details.

Recorded customer interactions and transactions; recorded inquiry details, complaints and comments.

Resolved billing and service complaints by exchanging merchandise, refunding money and adjusting bills.

Compared disputed merchandise with the original requisitions; prepared invoices for returned goods.

Prevented future problems by recommending improvements in products, packaging, shipping, service and billing methods and procedures.

EDUCATIONAL BACKGROUND

Bachelor of Business Administration, Logistics, Faulkner University, Mobile, AL

Associate Degree, Occupational Technology, Bishop State Community College, Mobile, AL

Administrative Assistant Certificate, Atlanta Job Corps, Atlanta, GA

Blueprint Reading, AIDT, Mobile, AL

Certified Nursing Assistant

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