Implementation Engineer

David Gonzales

San Diego, CA – ***** – 505-***-**** – **************@*****.*** – www.linkedin.com/in/mdavidgonzales

Implementation Engineer

Software Development - IT Support and Management - Project Management

Operations Management

Network Configuration

Customer Training

Technical Troubleshooting

Company Stewardship

Terminal & SQL Server

Company Presentations

Software Development

Surveillance & MIS Systems

System Programming

Innovative, optimistic, dedicated, and extroverted professional with history in product development, project management, and engineering within a fast-paced, always-on work environment.

Well-versed in Agile methodology to achieve quality customer service and streamline performance during changeovers.

Skilled troubleshooter in a range of technologies, immediately identify and resolve technical issues. Knowledgeable in circuit analysis and design.

Solid foundation in an array of technologies including SQL, MS Office 365 and have demonstrated the ability to rapidly apply new technologies to daily responsibilities.

Proficiency in communication with clients, departments, stakeholders, and seniority levels to meet goals, and complete projects in addition to daily responsibilities.

CAREER ACCOMPLISHMENTS

Created custom fields in project management software resulting in account efficiency and preventing financial loss.

Recognized with "Golden Nuggets" for surpassing clients’ expectations while providing a pleasant experience.

Consistently held the top position every week for one year for resolving client facing issues within time and budget.

Developed automated report process optimizing the efficiency of the daily operations resulting in company growth.

PROFESSIONAL EXPERIENCE

ABACUS DATA SYSTEMS San Diego, CA 2015-2017

Implementation Engineer

Managed new client projects throughout the lifespan to ensure successful implementation; communicated with all stakeholders, both internal and external, regarding project activities. Partnered cross-functionally with marketing, sales, and support personnel to guarantee completed projects within deadlines and budgets, and timely implementation of all deliverables. Interpreted technical specifications to translate into specific product requirements. Placed top priority with product requirements and use cases based on business goals, customer needs, and feature concepts. Created schedules and collaborated with department leaders with SharePoint, as well as complex exchange configurations, users, and end-user mailboxes, configured email migrations, and DNS files in Office 365; subsequently supported all company end-users. Streamlined scheduled shipments to minimize delays and interruptions. Installed Focal Point and numerous other third-party software to improve company operations.

Client Service: I worked with clients to move their workload to the cloud and deliver innovative solutions. Our team includes a variety of project managers, web designers, software engineers, database administrators and account managers to meet the broadest range of client needs. Received recognition from supervisors with "Golden Nuggets" for unparalleled dedication to customer service and client satisfaction.

Company Innovation: I enhanced and maintained our clients’ front-end UI, SQL database, C# applications, and HTML web services of a public facing law practice solution. Successfully serving the clients’ needs and innovating their law practice.

Client Services Engineer

Successfully met all deadlines and performance goals. Facilitated informational seminars to technical and non-technical audiences. Communicated with clients to resolve issues relating to customer practice needs in a timely manner. Configured terminal and local servers, optimized networks and software to meet current technology demands.

Client Service: Received company recognition for consistently holding the top spot in performance related to immediate client issue resolutions, and held that same position on the list every week over the course of one year.

NORDSON ASYMTEK San Diego, CA 2014-2014

Machine Owner

Delegated all completed work orders to ensure all customers' needs were met. Leveraged technical skills to troubleshoot company electronics within the manufacturing environment. Reviewed all blueprints for precision measuring instrument accuracy. Supported operations in testing, electromechanical system fabrication, and modifications.

Efficiency and Quality Improvements: Created automated reports for data entries and reports in Excel.

Presentation Leadership: Created and presented reports and charts with important information to colleagues and production floor personnel with PowerPoint presentations.

QUALCOMM San Diego, CA 2013-2014

Test Technician

Supported RF engineering and tests, project and product testing, in addition to engineering staff via remote connection as well as on site. Drafted daily summaries and progress reports, and developed employee schedules. Allocated resources for testers. Conducted tests on PIMIC and RFA benches, and automated device handlers Edge, Epson, and Synax. Set up and operated versus tests with Vergy, Lynx, and Teradyne Windows platforms, conducted troubleshooting diagnostics as needed.

Company Leadership: Received company recognition from supervisors for efforts in project and product support, displaying proactive and positive work ethic, and in leadership.

Technical Development: Selected to set up additional sub-labs for next generation chip-set testing.

CROSS FIBER San Diego, CA 2013-2013

Test Technician III

Maintained clean room to prevent malfunctioning and damaged products. Inspected circuit boards and fiber optics after splicing, polishing, bonding, and conducted tests upon completed and passed quality control inspections. Assembled optical elements, including probing, wire bonding, and die attachments, performed tests for quality assurance, and integrated them into functional machinery. Regularly inspected equipment as preventative maintenance, and repaired as needed. Documented all manufacturing processes, and verified inventory stock levels after transactions. Performed top-level system tests and mechanical assemblies.

Efficiency & Quality Improvements: Developed testing protocols for circuit boards, and incorporated them into product assembly.

Company Leadership: Received recognition for going above and beyond the call of duty and maintaining an orderly, productive work environment, in addition to devising a method of documenting test equipment collaboration.

CATERPILLAR, INC. PROVING GROUNDS Tucson, AZ 2011-2012

Test Engineer

Drafted reports on project progress metrics tracking. Created, maintained, and organized records pertaining to production activities. Validated after defining and interpreting autonomous hull truck protocols related to the mining industry. Supported system configurations with software including CAT/ET, Filezilla, Linux, and CANape. Partnered with in-house and third-party teams to meet and exceed established goals for projects.

Quality Control: Devised creative motion-activated obstacles for the autonomous haul-truck system, contributing to the rigorous self-driving vehicle tests.

TECHNICAL PROFICIENCIES

Languages:

SQL; XML; HTML; C#; Java;

Operating Systems and Software:

Windows 7/8/10; Mac OSX; Linux; VoIP; SolidWorks; CAD/AutoCAD; Filezilla; CANape; CAT/ET; Private Cloud; Vergy; Lynx; Teradyne; Information Simulation; Firewalls; TCP/IP

Hardware:

Cisco Routers; Surveillance Systems; PC; Circuit Boards; Switches; DNS/DHCP; Lasers; Spectrum Analyzers; Multimeters; Oscilloscope

EDUCATION AND CERTIFICATIONS

UNIVERSITY OF PHOENIX, Maitland, FL

Master of Business Administration

ITT TECHNICAL INSTITUTE, Albuquerque, NM

Bachelor of Science in Electronics Computer Engineering Technology

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