Customer Service Representative
Resume:
Melissa A. Pelkey
Waterford, NY 12188
Cell: 518-***-****
********@*****.***
QUALIFICATIONS:
Very knowledgeable with computer software programs, such as Word and Excel
Excellent customer service skills
Skilled at learning new concepts quickly while working well under pressure
Ability to prioritize and remain focused on the essence of an issue
Works well without supervision
EXPERIENCE:
03/07- 12/16 New York State Department of Taxation & Finance Albany, NY
Taxpayer Service Representative
Communicate with taxpayers telephonically to resolve and answer questions regarding
personal income tax
Resolve taxpayer protests for personal income tax
Produce quality and professional written correspondence for our taxpayers
Audit income tax returns for errors and apply monies due taxpayers
07/06-03/07 New York State Department of Labor Albany, NY
Processor/Supervisor Review (Temporary Assignment)
While performing Supervisor Review duties under the National Emergency Management
Information System (NEMIS), reviewed case work previously processed by other staff.
Duties included checking case-processing accuracy, and training of staff in proper procedures.
Process claims for disaster relief victims
Worked with FEMA to coordinate disaster assistant to New York State
Assisted applicants on the phone with questions regarding claims.
09/04- 07/06 NMHCRX Latham, NY
Customer Service Representative
Communicate with customers telephonically to resolve customer issues
Initiate the escalation process for unresolved customer service issues.
Promote growth for the team and its individual members by actively sharing information and best practices
Produce quality and professional written correspondence for our customers and calculate discounts and payments in relation to the co-payments of their insurance
Work effectively in a team environment
Assisted supervisor with special projects
12/98-2/01 Kaiser Permanente Albany, NY
Pharmacy Technician
Customer Service
Answered incoming calls and took accurate messages
Entered prescriptions on-line to various insurances
Maintained inventory
Assisted with billing
Awards Received:
May 2005 Customer Service Representative of the Year NMHCRX Latham, NY
References:
Becky Beck
Supervisor, NMHCrx
****.*******@*****.***
Craig Colligan
Team Leader, MNHCrx
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