Customer Service Sales Representative

Charlene Cooper

*** ***** *** ***** ******, Los Angeles, CA 90014

818-***-**** ● **************@*****.***

Summary of Skills

Customer service professionals with 7+ years of experience serving a variety of clientele

Ability to listen to customers’ needs, resolve complaints and build sales

A responsible leader who is attentive to details with great communication skills

Employment History

Food Service Coordinator

Los Angeles Unified School District, Los Angeles 2015 - 2016

Placed food servings on plates and trays according to orders and instructions

Prepared hot, cold, and mixed drinks for patrons, and beverages

Brewed coffee and tea, and filled containers with requested beverages

Cleaned tables or counters after patrons have finished dining

Courtesy Clerk

Ralphs Supermarket, Pasadena, CA 2013 -2014

Greeted customers and ascertain what each customer wants and needs

Answered questions regarding the store and its merchandise

Kept records of customer interactions or transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Customer Service Coordinator

H&R Block Tax Services, Pasadena, CA 2012

Operated switchboard to schedule appointments, take messages and forward calls

Greeted customers entering the office and escorted them to their appointments

Transmitted tax refunds to customers and resolved and deflated complaints by listening to clients’ needs

Acquisition Sales Representative

Olan Mills (Life Touch), North Hollywood, CA 2011

Informed potential customers of event photographic services offered by Olan Mills

Achieved 40% success rate on getting customers to put down deposit and make an service appointment

Conducted follow-up calls to confirm or reschedule customer appointments; process customer payments

Admissions Office Assistant

Los Angeles Valley College, Valley Village, CA 2011

Answer phone calls and direct calls to appropriate school departments and take messages.

Coordinate and direct office services, such as records, student petitions and requests, to aid executives

Education and Certifications

General Education and Office Skills curriculum 2005 - 2007

Los Angeles Valley College, Valley Village, CA

General Education curriculum 1995 - 1996

Chaffey College, Rancho Cucamonga, CA

Contact this candidate