Customer Service Manager
Resume:
CURRICULUM VITAE OF
LEBOHANG MOTAUNG
Synopsis
To whom it may concern
I am a young enthusiastic and driven individual who has the desire of learning new things on a daily basis. I have obtained my National Diploma in Retail Business Management, of which I majored in Business Management and Retail Business Management.
I have expanded my experience by working at Truworths and Lewis stores as an intern and further more was employed as a trainee manager at Shoprite Group of companies.
I am applying for this position as I would like to broaden my perspectives in the work environment, acquire more knowledge in the corporate industry and also share my work experiences, tertiary theoretical knowledge and ideas in your company. I am hard working and a fast learner and mostly I like a challenge because challenges are a foundation to building my success and a gateway to learning and experiencing new things in life.
Kind Regards
L.T Motaung
PERSONAL DETAILS
Surname
Motaung
First Names
Lebohang Thutoana
Known As
Lebo
Residential Area
935 Machaba Drive
Mofolo central
Soweto
1800
Identity Number
Email Address
************@*****.***
Contact Number/s
Drivers license
Code 8
SCHOOLING
Highest Standard Passed
Matric
Institution
Witteberg Hoërskool
Year Passed
2010
Subjects
Mathematical Literacy
Life Orientation
Consumer Studies
Business Studies
Computer-Application-Technology
Dramatic Arts
Afrikaans
English
TERTIARY EDUCATION
Highest Qualification
National Diploma
Retail Business Management
Institution
Durban University of Technology (2010-2014)
Completed Modules
Retail Management 1,2,3
Business Management 1,2,3
English & Communication
End User Computing 1,2
Industrial Relations 1
Shopping Centre Management
Logistics
Practical Accounting
Personal Selling
COMPUTER PACKAGES
MS Word and Excel, PowerPoint, Internet and Outlook,
LANGUAGES
English Read, Write, Speak (Fluent)
Afrikaans Read, Write, Speak (Average)
Sotho-Southern Read, Write, Speak (Fluent)
Zulu Read, Speak (Average
Other
Project leader of trout farming project and active member of soap recycling project in ENACTUS DUT
EXPERIENCE
Employer 1 : Shoprite Group
Position : Trainee Manager
Period : 02/02/2015 – 31/03/2016
Responsibilities
Ensure excellent customer service is provided on a daily basis
Manage Monthly Scheduling of staff
Implement Workforce management
Manage Orders, IBTs, IDTs and supplier relations
Opening and Closing the store
Ensuring Receiving checks are done and following the airlock system
Build and maintain good relationships with internal and external parties
Capture invoices and store data
Authorize Voids, refunds, price overriding and money market transactions
General administration duties
Ensure Stock Take procedures are followed
Ensuring security procedures are followed
Ensure all stores documentation s are confidentially maintained and securely stored and filed
Arrange meetings including requirements of taking effective minutes
Deal with incoming calls, emails and responding on the manager and divisional managers behalf
Monitor the department’s stock orders
Monitor the store stores P&L
Ensure that store banking checks are balanced correctly
Employer 2 : Truworths
Position : Intern
Period : 01/09/2014 – 31/11/2014
Responsibilities
Service desk skills
Merchandise and stock management
Product knowledge
Fashion terminology
House keeping
Health and Safety
Customer Service
Stock Take team Leader
Security measures
Shrinkage and stock loss
Employee relations
Handle internal and external telephonic communication and host clients where applicable
Ensure that store banking checks are balanced correctly
Employer 3 : Lewis Stores
Position : Intern
Period : 01/11/2013 – 31/01/2014
Responsibilities
Ensure Receiving checks are done thoroughly
Handling Customer queries
House keeping
Capturing invoices
Ensure security measures are followed at all times
Employer 4 : DSA South Africa
Position : Sales Person (Direct Selling)
Period : 2011
Responsibilities
Meet monthly target
Promote new items
Maintain sales
Employer 5 : Golden Gate Spur Steak Ranches
Position : Waitress
Period : 2008 - 2010
Responsibilities
Customer service
Health and safety
Ensure bays are clean
Meet daily target
Beverage Stock take
REFERENCES
Name : Tshepo Tlapana
Position : Department director & lecturer
Company : Durban University of Technology
Contact : 073-***-****
Name : Bonique Esterhuizen
Position : Stock administrator
Company : Lewis
Contact : 082-***-****
Name : Ntahleleng Moloi
Position : Assistant Manager
Company : Shoprite Group
Contact : (c) 061-***-****
(w) 058-***-****
Contact this candidate