Data Entry Customer Service

Rebecca Masters

Lakeland, FL *****

************@*****.*** - 863-***-****

Office

• Alpha and Numerical Data Entry

• Transcription

• Electronic Medical Records

• Medical Terminology

• Filing

• Editing

• Microsoft Word, Excel, Outlook

• Record Release

Production/Warehouse

• Assembly Line

• Automation Operator

• RAF/IR Scan, Palletize

• Team Lead

• Quality Inspector

• Production Reporting

• Stocker

• Warehouse Cleaning and Sanitation

WORK EXPERIENCE

Entrepreneur

Lakeland, FL - 2015 to Present

Purchased from local and foreign vendors for resale of goods in the United States. Extensive market research. Marketed products on public sales platform. Product dating and manufacture validation. Packaging, shipping and tracking of product to consumer. Attention to customer service involving details, shipping and other concerns.

• Purchasing

• Sales

• Bookkeeping

• Budgeting

• Shipping

• Research

• Customer Service

General Cleaner

GCA Services - Lakeland, FL - 2015 to 2016

Cleaned and sanitized warehouse break rooms, bath rooms, change out rooms, offices, including but not limited to sweeping, mopping, dusting, vacuuming, changing garbage receptacles, stocking toilet paper, hand towels and soap, and cleaning windows for medical supply warehouse part time.

• Sanitized using industrial and commercial cleaning products

• Adhered to cautionary and sanitary rules and regulations working in medical warehouse facility

• Performed and encouraged safety at all times and in emergency situations Boxer/Inspector

AAF/Flanders - Bartow, FL - 2013 to 2014

Responsible for inspecting finished product for imperfections and size, pack product in boxes, place on pallet, scan into system, wrap for storage, cross referenced schedule for matching product labels and inserts, apply labels to product and boxes. Lead line of approximately 7 people. Stocked line with supplies to make product. Production reports at end of shift.

• Lead team of approximately 7 employees and encouraged teamwork to hit production goals

• Inspected product to assure quality performance and functionality

• Pre-shift safety inspections

• Packaged product according to specifications

• Palletized and scanned boxes so ready for storage before shift ended

• Knowledge of OSHA and ISO 9000

• Followed written and visual SOPs

Medical Language Specialist

Nuance Communications - Burlington, MA - 2011 to 2013 Edited and transcribed medical reports as remote employee with proficient use of transcription platform, Microsoft Word, Excel and Outlook, Dragon Speech Recognition software.

• Edited and transcribed documents to the customers satisfaction

• Complied with deadlines in a timely manner

• Performed data entry of patient information in demographics

• Corrected pronunciation, spelling, spacing and punctuation

• Use of insertion tools for shortcuts such as inserting paragraphs, normals and templates Medical Transcriptionist

Medquist - Franklin, TN - 2010 to 2011

Edited and transcribed medical reports as remote employee with proficient use of transcription platform, Microsoft Word, Excel and Outlook, Dragon Speech Recognition software.

• Edited and transcribed documents to the customers satisfaction

• Complied with deadlines in a timely manner

• Performed data entry of patient information in demographics

• Corrected pronunciation, spelling, spacing and punctuation

• Use of insertion tools for shortcuts such as inserting paragraphs, normals and templates Clinical Informatics Clerk Temp

Watson Clinic - Lakeland, FL - 1982 to 1988

2014 to 2015

Signed patients up for patient portal, data entry and editing of electronic record (Cerner and Nextgen), created and sent out appointment reminder letters, pulled appointment charts, picked up and delivered charts throughout clinic, created new patient chart, filed charts, filed records into chart, prepared records per subpoena, insurance, physician and patient requests with adherence to HIPAA.

• Data Entry and Editing of EMR

• HIPAA

• Prepared Medical Record Requests

• EMR experience with Cerner and Nextgen

• Microsoft Word, Excel and Outlook

EDUCATION

High School Diploma

Kathleen High School - Lakeland, FL

Medical Terminology

Polk State - Winter Haven, FL

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