Customer Service Accounts Payable

Monica Arnoult

**** ********** ***** ********, ** 75181

C: 469-***-****

Email: *********@*****.***

CAREER OBJECTIVE

Administrative Office Professional with more than 10+ years of experience in accounting, customer service, and general office administration. Seeking to apply my computer proficiency, attention to detail, positive attitude, enthusiasm, and strong organizational and customer facing skills. I have a Bachelor of Science Degree in Technical Management (concentration in Accounting) and a strong desire to contribute to the success of your company.

HIGHLIGHTS

Strong communication and customer facing skills (customer service)

Computer proficiency (Word, Excel, PowerPoint, Outlook, Quickbooks)

Budget forecasting

Strong organizational skills

Attention to detail

ACCOMPLISHMENTS

Recognized as “Employee of the Quarter”

Received an “On the Spot” customer service award

Recognized for excellence achieved in budgeting and forecasting

PROFESSIONAL EXPERIENCE

1/2015 – Present Team Go Figure Garland, TX

A/P Collection Specialist

Process invoices by making comparisons to purchase order, prices, payment terms, and freight charges prior to approval for payment.

Answer vendor inquiries.

Maintain accounts payable reports and spreadsheets.

Prepare analysis of accounts

Monitor customer account details for non-payments, delayed payments, and other irregularities.

Research and resolve billing discrepancies.

Pursue customer collections with an emphasis on providing a high level of customer service.

Maintain necessary system data and supporting documentation for billed invoices.

Maintain telephone and personal contact regarding receivable matters as directed by office manager.

01/2004 – 09/2014 Health Fitness Dallas, TX

Member Services Coordinator

Acted as a liaison between senior management, employees, and clients.

Resolved customer complaints, answered questions, and explained policies and procedures.

Maintained and reviewed records and reports pertaining to activities such as membership accounts, payroll deductions, and electronic funds transfers.

Verified account discrepancies and resolved collection issues from members and vendors.

Prepared itemized statements and invoices and recorded amounts due.

Analyzed business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.

Developed, maintained, and analyzed budgets and prepared periodic reports.

Established operational policies and procedures and made necessary modifications, based on analysis of operations, demographics, and other research.

Trained, supervised and evaluated employees to ensure adherence to quality standards, deadlines, and procedures.

11/2000 – 01/2004 Health Fitness Dallas, TX

Accounting Specialist II

Provided bookkeeping services for the Texins Association Clubs, a 501-c 7, non-profit organization.

Calculated, posted and distributed payroll for four employees within the Texins Association Clubs.

Coordinated monthly board meetings and followed through on timely and accurate month-end closings, financial reporting activities, tax reporting and investment summary.

Oversaw petty cash, bank reconciliation, collections, general ledger maintenance, assisted in the preparation of financial statements and budgeting reports for the Dallas Texins Activity Centers.

Compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, profits and losses.

Prepared, examined, and analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.

EDUCATION

Bachelor of Science, cum laude, October 2010

DeVry University, Irving, TX

Major: Technical Management

Concentration: Accounting

GPA: 3.59

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