Insurance Medical
Resume:
ShawnteA Taylor
CharlotteNC28216
***************@*****.***
Objective
Obtain a position where I caneffectively utilize my expertise in customer relations, staff leadership and Medical/Pharmaceutical benefit verification. As well as maximize my people oriented experience, communication skills andmyproblemanalysis and problem solving abilities. Abilities
- 8 years of customer servicewith2plus years experiencein a contact/call center
- Excellent written and verbal communication skills, with an eye for detail
- Extremelyproductive in a high volume, high stress, environment
- Proficient in the use of all computertypes
- Highly productive in the use of Office 2000 Professional
- Self-starter with a cando attitude
EmploymentHistory
08/ 09/ 2016 -04/07/2017 / WellsFargoBank,Charlotte,NC HomeMorgageAssistantProcessor
. Helpedwiththeprocessingofloansbycontactinglawofficesand obtainingtitlework,deedsandclosing documents. Alsoresearchedpropertytaxandparcelnumbersforapplicablehomes. 11/2/2014 - 02/22/2015 / Lake Norman RegionalMedical Center, Charlotte,NC Benefits Verification Specialist
. Contacted various insurance companiesinwhich I verified medical insurancebenefits for specific hospital procedures,while meeting a daily goal of 40 recordsper day. worked with multiple hospitals to verify benefitswereverifiedprior to the patients date of service, to ensure patient wasaware of their co payment and or co insurance if any.
02/14/2009 08/10/2013 / LashGroup, Charlotte NC
Benefits Verification Specialist
ContactedVarious Insurance companiesinwhich I verified medicalinsurancebenefits for a specific type of medication,while successfullymeeting a daily goal of 8 calls perday. Compiled saidbenefits into documents and reported and sent documentsto doctor s office and hospital facilities to ensure that the provider was compensated correctly and the patient receivedtheir medication in a costeffective and efficient manner. Adhered to all HIPPA regulations when compiling all documentation and while conducting all outbound calls.
Contacted patients to inform themofcost saving options available to them based on their annual incomeandinsurancebenefits,and walk them through the necessary steps to obtain said cost savingoptions.
Exceptional mentoring and coaching abilities throughout my tenurewithin the company. Was able to combine business acumen, and innate leadership abilities to maintain and build a strong team who consistentlymet and exceeded their daily, monthly and quarterly goals.
Built client relationships with multiple medical providers and office staff to provide themwith all requested info regarding patient medical claims (i.e.: paymentamounts to the provider, patient responsibility, amount paid by the insurance, and advise if there were any discounts applied). 01/01/2007-02/10//2009 / Connextions, Charlotte, NC Account Executive
Contacted new and existing smallto large businesses who either utilizedor where interestedin utilizing Fed-Ex shipping services. Verified that said consumerswhere utilizing their shipping services to their highestpotential and if not offer them newandmore effectiveways to improve and streamlinetheir use of the service.
Made outbound callsin support of customer needs. Conveyed in a reassuringmannerstep by step instructions to resolve any of their potential or current shipping issues. Performed queries in multiple databases.Adhered and exceeded all sales goals set forth by my management team.
Assisted in mentoring and coachingnewteammembers to allow themalsobecomeexemplary asset to our team.
Education
Zebulon B Vance High School 1999-2002
North Carolina Central University 2002-2006 (Bachelors of Sciencedegree; major psychology) University of North Carolina at Charlotte (Medical Office Administration and Coding certificate) Achievements/Awards
Recognized for being a teamplayer
Recognized for reachingthegoalsandincentivessetforthbymymanagementteamonadailybasis
Recognized for having theabilitytoworkwellunderpressureandhavingtheabilitytoadjusttochangeinsucha mannerthat the productionorqualityofworkismaintainedorexceedsbeyondexpectedstandards Skills
Microsoft Word
Excel
Power Point
5+yearsofCustomerServiceExperience
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