Quality Assurance Manager

An IT Professional with extensive experience and strong passion in Software Quality Assurance, Release Management, Change Management, Deployment, Version Control, and Technical Documentation in the retail, insurance, and credit processing industries. A leader capable of bringing cohesion and teamwork to diverse groups to promote synergy in meeting business needs. Ability to achieve results through influence and persuasion.

IT Project Management certified - PMI Institute Atlanta, GA 2010

ITIL v2 Pink Elephant 2006 Certified and practice.

CSQA CTM QAI Quality Assurance Institute 1999, 2000, 2002, 2004, 2005, 2006

CMMI CSTE SQE Software Quality Engineering 1997, 2001, 2003

Business Analysis certified Global Knowledge 2005 and 2010

SME in Software Quality Assurance methodologies

Conversant with COBOL, Advanced Revelation, and Microsoft .NET SQL, C-Sharp, FTS environments for testing purposes

Proven record of QA Management: Employee Leadership, Coaching, Mentoring, Training

Software Testing:, Manual, Integration, Functional, Black Box, Regression, UAT, Alpha / Beta

Team player with strong interpersonal skills

Company NameRegina Shope Marketing

Dates EmployedApr 2014 – Present

Employment Duration3 yrs 5 mos

Building an online presence in Affiliate Marketing and Ecommerce.

Software QA Consultant

Company NameFlorida Department of Highway Safety and Motor Vehicles

Dates EmployedAug 2016 – Mar 2017

Employment Duration8 mos

LocationTallahassee, Florida Area

Assist in introducing and implementing all QA activities. Wrote QA Test Plans, test cases, performed manual tests and documented results. Used Team Foundation Server and BluePrint for Smoke testing that verified Mockups against Business Requirements. Attended daily scrum meetings, weekly Change Advisory Board (CAB) and Technical Review (TBR) meetings. Also, worked on internal software enhancements and bugs for the Rapid Release process that included testing of each change that would be deployed to the field offices. Tools used in testing activities include Team Foundation Server and BluePrint. Also, tested websites for Section 508 compliance in regards to the American Disability Act (ADA) compliance along with new functionality using JAWS (Job Access With Speech)

JAWS (Job Access With Speech)

QA Tester / Analyst contract

Xerox

Dates EmployedSep 2013 – Mar 2014

Employment Duration7 mos

LocationTallahassee, Florida

Worked with QA team on testing and writing test plans, test cases from business requirements and design documents for the implementation of the ICD-10 diagnosis and procedures codes project for the DOL in Tallahassee, FL

IT, QA Manager

Amerisafe, Inc.

Dates EmployedJul 2010 – Jul 2013

Employment Duration3 yrs 1 mo

Managed the Quality Assurance Analysts, Build Release Engineers, and Business Analysts. Principal responsibility within the IT department for the quality of catalog of applications. Established and maintained staffing levels. Constructively interacted with the analysis and development teams in a collaborative environment, set IT QA strategy, monitoring and reporting QA metrics, built QA infrastructure, developed test plans, executed test cases, logged defects, worked them to successful resolution, and deployed production-candidate software. Implemented procedures and standards for the QA Group; giving instructions regarding the Software Life Cycle Process and how to follow it along with Change and Release Management procedures using JIRA. Implemented a CAB meeting (change advisory board). Employee counseling, Wrote new job descriptions for Quality Assurance Analyst, QA Testers, and Build Release Engineers. Overall leadership and guidance along with annual employee reviews and pay increases.

Accomplishments: implemented a Change Management process that aligned IT and Business.

My due diligence paid off, In 2012 QA was the only area in IT that was SOX compliant thus passing Audits for the year.

Director, MIS

Movie Gallery

Dates EmployedMay 1994 – Aug 2008

Employment Duration14 yrs 4 mos

LocationDothan, Alabama Area

Synopsis of Positions with Movie Gallery:

Sr. Director MIS, April 2006 - August 2008

Director MIS September 1998-March 2006

Manager, Development, QA, Deployment & Conversion January 1997-August 1998

Quality Assurance Manager June 1996-December 1996

Software QA Analyst May 1995-1996

• Created Quality Assurance Initiative at Movie Gallery and led QA team in testing and deploying Movie Gallery’s proprietary point of sale and store management system.

Led Conversion and Deployment team that converted over 2000 stores from 250 different point-of-sale systems over an 18-month period. More than 2500 stores were deployed.

Point of Sale Application Development, Quality Assurance, and Software Release Management teams creating an environment of cooperation and teamwork during an expansive growth period of the company.

Led MeGA LINK Documentation team creating original system documentation and maintaining updates of user documentation through 83 upgrades to the system. Ad-hoc reporting.

Implemented Full Testing Paradigm for all internal systems moving QA from a store-POS test scenario to full internally developed application testing enabling the company to successfully implement and maintain Sarbanes-Oxley compliance in the software development life cycle.

Conducted on-going training of QA personnel to ensure maintenance of up-to-date methodologies on test script generation and software testing.

Managed, coached, mentored teams while performing employee annual reviews and pay increases

Education

Add new education

Edit education Chattahoochee Technical CollegeReorder education {:name}

Chattahoochee Technical College

Degree NameComputer Programming Certification

Field Of StudyComputer Programming

Dates attended or expected graduation1984 – 1986

Basic, Cobol 1 and 2

Edit education Cobb Vocational TechReorder education {:name}

Cobb Vocational Tech

Degree NameBusiness Adminstration Certification

Field Of StudyBusiness Administration

Dates attended or expected graduation1981 – 1983

studying Business Administration

Edit education Georgia Institute of TechnologyReorder education {:name}

Georgia Institute of Technology

Degree NameMgmt Information and Computer Science

Dates attended or expected graduation1976 – 1979

Studied, learned, and passed computer programming in Basic, Cobol l and ll.

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