Manager Customer Service

**** ************ **

Whitsett, NC *****

Phone number: 1-336-***-****

Cell phone number: 336-***-****

E Mail: ***********@*****.***

Bobby Perry

Summary of Qualifications:

Proficient in Microsoft Word, and Excel

Ability to communicate and motivate team members to enhance strategic goals

Proven record for maintaining customer’s schedules

Strong organization and planning skills

Exemplary levels of integrity and dependability

Ability to use lean manufacturing processes to reduce labor and waste

Trained in Continuous Improvement Processes

Successful implementation of ISO 9002

Successful implementation of Project Zero (Reduction of Inventory)

Successful opening of plant in Iowa City, Iowa

Over 25 years of manufacturing experience

Experience: 2004-2017 Impact Fulfillment Services Burlington, NC

Production Manager

Updated of weekly production schedules, open order reports and efficiency reports. Maintained site budget plans, determined manpower requirements for jobs using lean manufacturing processes. Processed flow analysis vs requirements; determined line rates to meet customers ship dates. Prepared weekly, monthly graphs for quality and production efficiency. Responsible for 250-line associates and 27 production lines, 2 shift operations. Responsible for reduction of line downtime using daily PM projects with assistance of maintenance personnel.

1997-2004 Honda of America / South East Express Timmonsville, SC

Operations Manager

Implemented new product processes, planned incoming materials to meet daily production requirements. Prepared yearly, quarterly, monthly reports on production and incoming product code deliveries. Responsible for communication of daily set up requirements, overseen shipping and receiving of products. Responsible for inventory control of onsite materials. Head of safety team.

1990-1997 Ametek (Lamb Electric) Graham, NC

Production Manager 2nd shift Operations

Responsible for daily and weekly payroll, Reviewed status changes per job, Tracked annual leaves and vacations. Communicated all set ups to meet production schedules, quality control of production lines. Developed and implemented procedures for ISO 9002 for motor assembly lines

1982-1990 Culp Finishing Burlington, NC

Sample Department Manager

Tracked weekly payroll, Determined pay increases, Reviewed status changes per job. Annual leaves and vacations, Communicated all set ups of production lines, Responsible for department budget and quality control of materials. Shipping and receiving of sample material, customer service, assisted in the High Point Furniture Market set ups

Education: Graham High School Graham, NC Diploma

Lees-McRae College Banner Elk, NC Associate of Science Degree

Special Training: Alamance Community College (ACC)- ISO 9000 Introduction, Machine Technology

Durham Technical College- Business Management

Zenger-Miller Frontline Leadership courses 1 and 2

RTCIS and SAP training

TQM Training

Inventory Integrity Training

PDCA Training

Project Leader: Project Zero Inventory Reduction (Honda of America)

SQCDM Training

5 Principles of Manufacturing Certificate

Lean Manufacturing Training / Cost Analysis Training

Contact this candidate