Customer Service High School
Resume:
PERSONAL DATA
SURNAME PAUL
FIRST NAME AVIANE JOSEPH
PHYSICAL ADDRESS 4147 JOHN SCOTT ROAD
ELDORADO PARK EXT. 8
1811
DATE OF BIRTH 07 AUGUST 1990
GENDER MALE
MARITAL STATUS SINGLE
NATIONALITY SOUTH AFRICAN
DRIVER’S LICENCE CODE 8
HOME LANGUAGE ENGLISH
LANGUAGE PROFICIENCY ENGLISH (Read, Write & Speak)
AFRIKAANS (Read, Write & Speak)
STATE OF HEALTH EXCELLENT
CONTACT DETAILS
RESIDENTIAL ADDRESS 4147 JOHN SCOTT ROAD
ELDORADO PARK EXT. 8 1811
CELL NUMBER 081-***-****
HOME TELEPHONE (011) 027 – 2446
PC LITERACY WINDOWS XP, MS OFFICE WORD
EXCEL 2003 OUTLOOK EXPRESS, POWERPOINT 2003
HIGH SCHOOL
INSTITUTION ELDORADO PARK HIGH SCHOOL
QUALIFICATION OBTAINED MATRIC
SUBJECTS ENGLISH, AFRIKAANS, ACCOUNTING, MATHS LITERACY,
BUSINESS ECONOMICS,
ECONOMICS & LIFE ORIENTATION
YEAR COMPLETED DECEMBER 2009
TRAINING
2006 BASIC FIRE TRAINING, FIRST AID
2008 HIV/AIDS PREVENTION, LIFE SKILLS COMMUNITY SERVICES
16 HOURS
TESTIMONIALS
MR CAMMY MR SYMALLON
ELDORADO PARK S.S. ELDORADO PARK S.S.
TURF AVENUE TURF AVENUE
ELDORADO PARK ELDORADO PARK
1812 1812
EMPLOYMENT HISTORY
COMPANY FIRST NATIONAL BANK
POSITION BANK TELLER
PERIOD OF EMPLOYMENT NOV 2011 – JAN 2012
REASON FOR LEAVING CONTRACT ENDED
CONTACT COZENS AGENCY
TELEPHONE NUMBER 011-***-****
COMPANY FIRST NATIONAL BANK
POSITION BANK TELLER
PERIOD OF EMPLOYMENT APRIL 2012 – JULY 2012
REASON FOR LEAVING CONTRACT ENDED
CONTACT COZENS AGENCY
TELEPHONE NUMBER 011-***-****
DUTIES:
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Receive and count working cash at beginning of shift. Identify customers, validate and cash checks. Accept cash and checks for deposit and check accuracy of deposit slip and process cash withdrawals. Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveller’s checks and exchanging foreign currency. Perform services for customers such as ordering bank cards and checks. Receive and verify loan payments, mortgage payments and utility bill payments and to record all transactions promptly, accurately in compliance with bank procedures. Balance currency, cash and checks in cash drawer at end of each shift. Answer inquiries regarding checking and savings accounts and other bank related products; attempt to resolve issues and problems with customer's accounts. Initiate and open new accounts and explain advice on and promote bank products and services to customers. Identify referral opportunities and make relevant referral to ensure compliance with all internal controls and established policies and procedures are followed
COMPANY FIRST NATIONAL BANK
POSITION KYC REMEDITOR
PERIOD OF EMPLOYMENT 01 JUNE 2015 31 OCTOBER 2016
CONTACT JESSIE NAICKER
TELEPHONE NUMBER 083-****-***/ 087-****-***
COMPANY FIRST NATIONAL BANK
DUTIES:
KYC validations on FNB business accounts, Data capturing, preparing accounts and making sure all documentation is received in order for accounts to be FICA compliant. Foster relationships with existing internal clients in other areas of the FNB Group. Apply vetting Mandate to workflow.
Maintain a high level of accuracy and knowledge, demonstrated by being able to apply mandates accurately with minimal supervision. Prepare and present daily performance statistics and ensure adherence to Service Level Agreements with various ad hoc Projects as required by management. Deliver exceptional customer service that exceeds expectations through proactive, innovative and appropriate solutions. Resolve all customer queries efficiently, and within agreed timelines. Liaising with clients through email and telephone requesting for outstanding documentation.
General maintenance on clients business accounts (linking of signatories, beneficiaries, directors, trustees, authority to operate, updating contact numbers, email addresses).Updating clients records with regards to account type, account status, physical and postal address of the client. General maintenance on clients business accounts (linking of signatories, beneficiaries, directors, trustees, authority to operate, updating contact numbers, email addresses). Maintenance on failed and frozen bank accounts, placing and removing holds.
Ensuring all documents are on system and following up with relative client and all related functions pertaining to KYC.
CAREER OBJECTIVE:
I ENSURE A REWARDING AND CHALLENGING POSITON, UTILIZING THE EXPERTISE I OBTAINED IN WHICH I CAN OFFER TOTAL DEDICATION AND WORK TO ASSIST MY EMPLOYER IN ACHIEVING THEIR GOALS AND OR DELIVERING EXELLENT CLIENT SERVICE.
RESUME:
I AM A FRIENDLY PERSON WITH A GOOD LINE OF COMMUNICATION. I INTERACT WELL WITH PEOPLE, MAINTAIN A VERY ORGANIZED PROFILE, TRY TO BE AS NEAT AND TIDY WHEREVER POSSIBLE IN ALL THAT I DO AND TAKE PRIDE IN MY WORK.
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