IRENA BUGIEL
**- *** ******* ****. *********** ONT L4Z 1H1 *905-***-**** ***********@*******.***
Become a Hospital Unit Clerk
Medical office certification (with focus on medical terminology)
Hands-on experience in providing Office Support and Client Service
Excellent communication skills utilized with patients, families, and medical staff
Strong time management and organizational skill and meets tight deadline
Knowledge of E.P.R and P.H.C. systems
Adapts well to a culturally diverse environment
Professional and pleasant telephone manner
Fluent in English, Ukrainian, Russian and Polish
Hardworking detail-oriented, mature and team player
Computer literate in MS World, Excel, Power-Point, Publisher and Email
PROFESSIONAL EXPERIENCE
MEDICAL OFFICE SUPPORT / TIME MANAGEMENT
Organized, updated, created new folders and prepared files for archiving purposes
Typed various correspondence and documents
Ordered office supplies and maintained inventory
Operated office equipment such as fax, photocopier, voice mail systems and personal computer
Typed medical correspondence and documents
Stored completed documents in appropriate location
CLIENT SERVICE / PATIENT COMMUNICATION
Scheduled and confirmed appointments for clients and patients
Provided generals information to staff, clients and the public regarding regulation, rules and policies
Responded to telephone in person or electronic enquiries or forwarded to appropriate person
Arranged travel schedules and made reservation
Provided efficient problem solving
WORK HISTORY
School bus driver, ATTRIGGE, Oakville
Administrative Support Clerk, Toronto Western Hospital, Toronto ON
EDUCATION AND PROFESSIONAL DEVELOPMENT
Medical Terminology Certificate, Sheridan College, Oakville ON
Office Administration Certificate, BJ, Fleming Adult Education Centre, Mississauga ON
MS Office Certificate, Mississauga Adult Education Centre, Mississauga ON
References Available Upon Request