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Customer VOIP and Hosting Engineer

Cape Town, WC, South Africa
October 10, 2017

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Curriculum Vitae

Ryan Scott Taylor

Cell: +27-83-212-****

Dear Sirs,

I present to you my resume / CV for your review as you consider my suitability for the position that was recently advertised within your organization.

I have a great passion for computers, voice and networking. Although I have been self-taught in many cases I have tried to get as much exposure and attend as many courses as possible to increase my skills, experience and qualifications.

My hobbies and interests include being outdoors, camping, hiking, mountain biking and off road adventuring along with cars and their modifications. I am self-driven ambitious and motivated to improve my career, life style and education.

I wish to be influential within the IT industry by setting new standards and through the rolling out of systems that meet the changes of a dynamic industry.

My family and religion are very important to me and help me to stay “grounded.

I trust that you will find my experience and skills suitable to meet the needs of your organization.

Yours sincerely,

Ryan Taylor

Personal Profile

Name : Ryan Scott Taylor

Gender : Male

Birth date : 20 August 1982

Identity Number : 820**********

Passport Number : A05360970

Nationality : South African

Physical Address : 10 Dorries Drive, Simons Town, Cape Town, 7975 South Africa

Contact Numbers : (Mobile) +27-83-212-****

(Lauren - Spouse) +27-83-212-****

Languages : English (excellent)

: Afrikaans (fair)

Marital status : Married (Lauren)

Children Erin-May Taylor

Colton Stuart Taylor

Education & Qualifications

2000 Matriculated : Willowmoore High School (Benoni)

Church of LDS : Diploma Religious Studies

2004 A+ (PC Technician) : Damelin College

2006 C4 Engineer : Command Center Secure Gateway (Raritan)

CISCO CSA : CISCO Certified Sales Associate (Torque IT)

Wireless Installer : Wireless Structures and Installation course (Pointings)

Certified Installer : Advanced Krone course on Networking (Krone)

2007 WRE : Wireless Routing and configuration course (Mikrotik)

2011 MTCNA 1102NA108 : Mikrotik Certified Network Associate (Mikrotik)

2012 AMGE : Audiocodes Media gateway (Westcon)

DWDM : Huawei fiber optic U2000 Certification

IJOS : Juniper Installation Course (Twine)

2013 JNCIA : Juniper JNCIA Security course only (Twine)

CCNA * : Cisco Certified Network Associate (Torque IT)

HREC : Huawei Routing and Engineering Course (MTN)

BST : Broadsoft Solutions Technician (MTN)

HCNA : Huawei Certified Network Associate

2016 MTCRE 1608RE113 : Mikrotik Certified Routing Engineer course

9k : Cisco IOS-XR – Course – (Torque IT)

2017 ITIL : ITIL Foundation

BWCNE : Broadworks Certified Network Engineer

BW UC-ONE : Broadworks UC-One Certification

*Currently working to rewrite the exam for CCNA

Employment History

January 2016 – (Present)

Company : MDH South Africa (PTY) LTD

Position : Director – Facilitation - Shareholder

Follow up and communication during and over the period of the Hydro Electric project

Directive to assist in the branding of the business

Manage all IT and Accounting Related Services for the Business

Synergy – Alliance Partners

Email Services


Technical Resource for the Team

Company Registration and Structure

Company Strategical Alliance

Flights and Arrangements in the Beginning of the Business

Contact : Zander van der Walt +27-83-411-**** or

January 2016 – (Present)

Company : SCS - Specialist Construction Services

Position : Director – Sales and Services (Family Owned Business)

Quote for work to be done

Facilitate the pricing and costs of various projects

Follow up and communication during and over the period of the project

Directive to assist in the branding of the business

Manage all IT related Services for the Business


Computers and Software

Invoice and Billing Platform

Mobile Handsets

Email Services


Technical Parts and Services – Drilling rigs

Contact : John Moll +27-72-460-****) or

June 2011 – (Present)

Company : MTN \ MTN-Business

Position : Data Center and Hosting Engineer / Customer Engineering

Hosting services

Fiber optics fault finding and new services

Audiocodes configurations

Cisco router configuration and replacements for new and faulty services

Juniper upgrades and replacements D620 and M120 and SRX firewall

Escalations – 3rd level faults for customer

Core router upgrades, installation and maintenance (Cisco – ASR 9000)

DWDM fiber circuit terminations and maintenance (Huawei 880*-****-****)

Customer installations and support

Firewall upgrades and installations – Securicom (Fortigate) and SRX ( Juniper)

Customer relations and assistance

NOC assistance when needed

VOIP - Broadsoft setup with Acme configurations and implementations

Call Centers

Business VOIP

Contact : Christiaan Smith +27-83-209-****)

Jan 2009 – (Present)

Company : Reliable Smart Technologies

Position : Owner Manager / Self Employed

Desktop Support and sales

Server setup and configuration

Networking and Routing

3g Configurations

VOIP Services

ADSL, Diginet, VPN and Virtual Servers

Nortel PABX support and Configuration

Raritan KVM over IP and Managed Power

Wireless and Cabled Networks (Mikrotik)(Trend net)(Cisco basics)

Reason : Business not as profitable on its own.

Contact : Gerald Zedik – Largest Client +27-21-438-****)

Dec 2010 – May 2011

Company : WiNot Telecoms CC (CC-Closed)

Position : 50% Owner Manager - Network Designer and Technical Support

Wireless internet service provider

VOIP and wireless internet over fixed frequencies

Design and roll out of fixed frequency communication devices

Site surveys branches setup and high site prepping

Facilitated negotiations between MTN, Vodacom, Panasonic, CZ and WiNot

Contact : Henri Adams partner +27-82-579-****)

Reason : Licensing by ICASA was not approved forcing the business to close

April 2010 – Dec 2010 (Contract)

Company : Manny’s (Build it – CMS Security)

Position : IT Manager

Desktop Support

Wireless Design,Maintenance and implementation

VOIP And Analogue Telephone System Planning

Domain and Exchange maintenance

CCTV Room Design and Setup

Applications – Listener, Kerrige and Opera

Hardware Support

Contact : Anne (HR Manager) +27-11-578-****).

Reason : Contract (ended)

April 2009 – April 2010

Company : GIJIMA

Position : Field Support Engineer

Desktop Support

SAP support

Blackberry Setup and Configuration

Outlook and Office support

3g Configurations

VRAS VPN configuration and support

Server Support from a hardware perspective

Escalations and Resolution of all reported Escalations

Network and System Support Via Telephone as well as on Site Computer Repairs

Contact : HR Teresa Schroeder +27-11-350-****).

Reason : Opportunity to be self-employed.

Oct 2005 – Dec2008


Position : IT Support Engineer

Nortel BCM50, 200 and 400 PABX programmer Installer

Asterisk PABX installation and maintenance

Call center configurations

Command center installer / technician

Network technician / installer / team leader

Server management

Installation, configuration and sales of KVM over IP

Assistant manager

Call-outs, network and system support via telephone

Wireless networks (Mikrotik)(Trendnet)(Cisco basics)

Fiber splicing and installation

Data centers and voice solution upgrades and installations for Lonmin Platinum, Swiftnet, Standard Bank, FNB, Lafarge Cements, Telkom, Iburst, CellC, MTN, SABC, Metropolitan Health Group, Multotec, Ramada Trading, Nedbank and others.

Network cleanups and recabling for Lonmin SA Outsourcing and AutoZone

Contact : Glenn Holmes - +27-11-749-****.

Reason : Better opportunities

From School till 2005

All positions prior to 2005 can be provided if required however this would include a few 6 months contracts and a 2 Year Church Mission – Cape Town South Africa

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