Management Sales

Yogendar jay pal

Tirupattur

Tamilnadu

E-mail :***********@*****.***

Mobile:+91-807*******

Career Objective:

Looking forward to be a part of an organization where there is scope for development and growth both in personal and professional area and a chance for improving my skills and abilities on higher note, which in turn will benefit for both my career and organization.

Education Qualification:

2012-2013,(MBA)Master degree in tourism alagappa university, at karaikudi, in India

2003-2006, Degree (B.S) in Hotel Management & Catering Technology from Shevaroys Institute of hotel management and technology, yercaud, India.

Working Experience:

Alpine inn, Motel Canada

Executive (Nov 2013 to 2016)

The park hotel in Chennai,india

F&b maitre_de hotel ( 2013 )

Grt grand in Chennai,India

Restaurant &bar head bartender ( april2009 to 2012)

The accord hotel, in Chennai,India

Gsa ( April 2007 to Aug 2009)

Industrial training at kalasagar pune&intercontinental,the grand resort,goa

(20-4-2004)to(24-2-2005)

Strengths & Areas of Professional Excellence:

§ Creative Conceptualization & Execution of Festivals, Promotions & Themes

§ Driving Revenue, Product cost controls & Labor cost Controls and control over wastage

§ Eye for Detail

§ Motivation, Training & Development of Team Members (AOS)

§ Guest Focus for High Satisfaction (GSS)

§ Driving Process & Standards

§ Effective Change Management

§ Dynamic & Hands On

§ Fostering Teamwork & Team Building

§ Effective Delegation & Efficient Follow-up

§ Time Management

§ Good Guest Connect With the Motto to Explore More Business Options

§ Positive & Never Say ‘No’ Attitude

§ Guest knowledge on Job safety Analysis (Safety Management)

Daily operation as a Executive:

Training of the staff to meet GSS standard.

Performs other duties and responsibilities assigned by immediate superior, which leads to guest

Satisfaction and profit for the hotel.

Responsible for the proper maintenance and good working order of all equipment, furniture and

Fixtures in the outlet.

Guiding mentoring team members to ensure efficiency in operations & meeting of individual & group targets.

Preparing duty chart for Team members.

To carry out staff meeting at periodic intervals & ensure motivation of the team.

Responsible for maintaining the various Profit and Loss reports.

Ensuring high quality services, resulting in customer delight and optimum resource utilization.

Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.

Delivering high-value restaurant services to upscale clients for exalting their satisfaction levels.

Developing and implementing procedures, control systems for maintaining hygiene and quality standards.

AWARDS &ACHIEVEMENTs

Smart Server – 2008 held at The Accord on June 2008 & I Won the First Position

Guest Appreciation & Product Up-Selling letters.

Participated in Cocktail Buddies Competition on July2012 second prize.

Successfully completed certificated courses on Fire Safety, Food Hygiene, HACCP, Presentation and Nutrition conducted by Royal Institute of health and Hygiene London

Participated in the Wine Appreciation, Sales service

Food safe level 1&level 2 level course in Canada .honor level 99%

Personal Details:

Date of birth : 6th may 1986

Languages : English, Tamil,Hindi(to speak)French -fair

Status : single

Nationality : Indian

Hobbies : playing games,reading books,swiming

Declaration:

I hereby declare that the above mentioned details are true to the best of my knowledge and belief.

(yogendar jaya pal)

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