Customer Service Sales

CYNTHIA L. RAMIREZ

323-***-**** ************@*****.***

HUMAN RESOURCE PROFESSIONAL

BENEFITS SPECIALIST CUSTOMER SERVICE

Knowledgeable HR Benefits Specialist with an understanding of common human resources benefits and HR practices including health insurance, term life insurance, and other employee company benefits such as transportation and meal subsidies. Experienced in providing excellent customer service and maintaining effective working relationships across company departments.

Bilingual English/Spanish

Customer Service

Labor Laws (FMLA/CFRA/ADA/ USERRA/PDL)

Benefits Administration

Problem Solving

Critical Thinking

ADP

Clear and Concise Communication

Effective Working Relationships

PROFESSIONAL EXPERIENCE

American Apparel, LLC Los Angeles, CA Sept. 2016 – April 2017

Benefits Specialist

Daily administration of employee benefits programs including medical plans, term life insurance plans, transportation and meal subsidies.

Maintained contact in person, by phone or mail, with insurance companies, employees, and beneficiaries.

Assisted with open enrollment procedures and answered employees questions regarding their healthcare coverage, including claims.

Processed personal and regulatory leaves of absence including: FMLA/CFRA/USERRA/PDL.

Processed reasonable accommodation requests for returning employees.

Updated and maintained employee information on the company’s computerized HRIS system (ADP).

Jax & Bones Los Angeles, CA March 2015 – July 2015

Sales Director Assistant

Managed small accounts and processed orders.

Managed the Director’s calendar including schedule, events, and photo shoots.

Worked closely with the Customer Service Department to ensure that weekly goals and objectives were being met.

Performed daily office operations such as making copies, fax, and handled outgoing correspondence.

Assisted in event planning.

Participated in design fabric ideas.

Managed social media inquiries and supported management as needed.

Showroom G PR Firm Los Angeles, CA April 2014 – October 2014

Showroom Manager

Managed appointments for existing and potential customers.

Managed appointment calendar (schedules, events, photo shoots)

Performed daily office operations such as making copies, fax, and handled outgoing correspondence, and answered phone calls.

Assisted in event planning.

Managed social media inquiries and supported management as needed.

Cleo and Clementine Phoenix, AZ June 2013 – November 2013

Internship

• Made Fabric Patterns: Patterns for constructing a wedding garment and kids clothing.

• Sewing: Sewed bridal wear and special event dresses.

• Designed clothing for toddlers and special event dresses.

Aldo Fashion Valley, AZ November 2012 – April 2014

Store Manager

• Assisted in the store’s Visual Design

• Posted open positions on company and social media websites

• Ensured that the store was neat and organized.

• Directed sales floor activities, assisted customers and addressed any customer concerns.

• Trained new associates, developed and implemented special promotions and

weekly events.

• Oversaw store’s opening and closing procedures.

• Remained up-to-date on current styles and trends.

Bakers Footwear Glendale, AZ November 2010 – November 2012

Sales Lead

• Handled customer service issues, and oversaw cash control.

• Supervised a team and held daily meetings to review daily and weekly goals.

• Maintained inventory and merchandise and managed incoming and outgoing

shipments.

Men’s Warehouse Monterey Park, CA May 2008 – June 2008

Sales Associate

• Styled customers for special occasion events.

• Cashier: handle cash and reconcile cash drawer.

• Provided customer service, addressed concerns and inquiries.

EDUCATION

Bachelor of Arts in Fashion Design and Merchandising Collins College

Phoenix, AZ – November 2013

Contact this candidate