Customer Service Quality Assurance

OMARR S U L L I V A N

**************@*****.***

* * * * * . VINEYARD # 2 0 8 8 • MESA, AZ 8 5 2 1 0 • ( 9 0 4 ) 3 0 3 - 3794 OBJECTIVE

Seeking a professional position that will utilize my technical & mechanical skills acquired throughout my 20 year military career

SKILLS

• Management • Quality Control

• Security • Inventory & Organization

EDUCATION

2001 Central Texas College

■ 36 credits towards criminal justice degree

EXPERIENCE

2017-Present End2End Technologies Gilbert, AZ

Service Technician

■ Install Internet modems and cable installations for Commercial and Residential Businesses

■ Perform trouble calls on telephone services

2016-2017 Pizza Hut St. Mary's, GA

Driver

2015-2016 UPS Jacksonville, FL

Loader

1994-2014 United States Navy San Diego, CA

Aviation Ordnance & Quality Assurance Technician

■ Taught over 180 personnel aviation maintenance techniques & theory

■ Helicopter engine repair & maintenance

■ Flight line crew; loading & unloading fighter jets, helicopters

■ Military Police with secret security clearance

■ Implemented safety standards for preperation of tactical aircrafts

■ Organized teams of qualified personnel to support operations

■ Mentored incoming personnel in technical & professional development

■ Supervised 120 technicians in a diverse, safety-critical environment

■ Mananged tool & tool calibration program as quality inspector

■ Coordinated aircraft & system maintenance to ensure safe operation

• Customer Service

• Maintenance & Safety

Ceiba, Puerto Rico

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