Customer Service Administrative Assistant

IVETTE SHAW

**** *. *** **.

Philadelphia, PA ***20

Cell: 267-***-****

SUMMARY OF SKILLS:

Administrative Assistant Data Entry Call Center Representative

Customer Service Clerical Work Microsoft Office Suite

EXPERIENCE:

9/2016-1/2017 Health Partners-Customer Service Representatve Philadelphia, PA

Medicare Advantage HMO Annual enrollment period

9/2015-4/2016 PeopleShare, Inc.

Corporate Call Center

Humana Insurance - Customer Service Representative – PDP Annual enrollment period

Member Services Representative – PDP customer service, billing and enrollment, claims

10/2012 - 11/2014 Arise.com

Virtual Customer Service Representative

06/2011 - 08/2011 Major Energy Philadelphia, PA

Door-to-door registration of new customers for energy company

04/2011 - 05/2011 Stivers Staffing (Temp Agency) Philadelphia, PA

Reservationist – SEPTA van service reservation department

02/2007 - 03/2009 Transitional Work Corporation Philadelphia, PA

Keystone Mercy - Customer Service

Updated membership information lists through home visits

Set-up doctor appointments when needed

Major League Baseball.com - Call Center Representative

Customer service center signed up members for viewing major league baseball games on their computers and assisted members with any problems they were having with their membership service

08/2003 - 11/2006 Spherion (Temp Agency) Philadelphia, PA

Guy Carpenter/Reinsurance Accounting Dept. - Philadelphia, PA

Technical Assistant to VP Client Services, processed Letters of Credit

Sent initial letters of credit information out to clients to insure they had sufficient lines of credit set up, reviewed letters of credit to make sure they complied with regulated procedures

Checked daily loss expense report to make sure collateral accounts had sufficient funds

Assisted clients/banks with any issues they needed resolved, kept client database current by updating state insurance licensing information and collateral requirements.

Guy Carpenter/Balis Reinsurance Management Philadelphia, PA

Assisted two Vice President /Underwriters with all aspects of the commercial, personal and farm reinsurance process

07/2002 - 04/2003 Entercom Communications Bala Cynwyd, PA

Administrative Assistant - Corporate Legal Department

Primary duty was to provide administrative assistance to Corporate Legal Counselor

Provided phone coverage and back-up administrative support to entire legal department

Maintained and updated litigation list and files

Prepared employment agreements for new employees as well as amendments to update old employment contracts

Prepared access reports to respond to lease file tickler dates, prepared access reports of specific contract information

Composed correspondence to outside law firms as well as insurance carriers, made travel arrangements and processed expense reports, organized the office in order to make work flow more efficient, performed general office duties including incoming mail, answering the phone, extensive filing and faxing.

02/1999 - 10/2001 Delaware Investments Philadelphia, PA

Administrative Assistant to three Vice Presidents of Variable Annuities Product, Marketing Department

Kept calendars to coordinate conference calls and meetings on Microsoft Outlook, Coordinated travel arrangements, prepared expense reports and check requests

Prepared daily correspondence as well as PowerPoint presentations on new product proposals, revisions, enhancements on current product presentations

Copied, faxed, filed and distributed correspondence and other variable annuity product information to the sales force

Sent out variable annuity product literature to brokers and potential brokers

Updated Product Comparison Reports, Broker listings, Sales Agreement Reports, Commission Reports. Kept track of ACS sales figures for the Sales Manager.

EDUCATION: PACE UNIVERSITY - New York, NY Major - Marketing 112 Credits

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