Customer Service Sales

Joseph Allbrooks

678-***-**** (mobile)

**********@*****.***

Objective

Highly experienced, extensive education, self-motivated, results driven professional, and team builder with a strong background in Management, Training, and Customer Service seeks an opportunity with an innovative leading the industry company.

Summary

I have 14 years of experience, including as a CSM 2, as an Office Manager Bookstore and as a Resolution Expeditor in industries including Electronic and Other Electrical Equipment and Components, Computer Equipment, Building Materials, Hardware, Garden Supply, and Mobile Home Dealers and Communications. Most recently, I have been working as a CSM 2 at Alpha Technologies from April 2015 to April 2017. My skills and experiences include: Accounts Receivable, Avaya, Budgeting, Dun, Financial Statements, Inventory Management, Meeting Facilitation, Phone Systems, Policy Analysis, Pricing, Sap, Shipping, Travel Arrangements, Warehousing. I hold a Masters of Business Administration degree in Human Resources and Project Management from Herzing University and hold a Bachelor’s of Science degree in Business Management from Herzing University.

Experience

Alpha Technologies, Suwanee, GA

Apr. 2015 to Apr. 2017

CSM 2

• Managed/executed Project Orders into SAP ERP (warehousing).

• Communicate and track project orders for deadlines.

• Maintained deadlines for product orders and resource allocation.

• Managed/Partnered with Engineers, RSM’s, and DSM’s for pricing, quotes, and builds of product to ensure accuracy of process.

• Controlled and overseen orders process in pricing and cost for complete compliance.

• Facilitated new companies’ orders with accounting department for setup and document control.

• Implemented timelines and goals for product orders.

• Led regular management meetings to ensure all orders are on track for completion and shipped according to project timelines.

Herzing University, Atlanta, GA

Sept. 2013 to Apr. 2015

Office Manager Bookstore

• Planned, organized, and coordinated the day-to-day operations

• Interviewed, selected, trained, and supervised the work of, assigned staff

• Developed and implemented work policies, methods, and procedures for operations

• Authorized expenditures, reviewed monthly financial statements, and assisted accounting staff

• Maintained effective fiscal controls for project objectives and scopes

• Developed and implemented internal controls to safeguard assets including cash and inventories

• Resolved problems regarding the ordering, receiving, shipping, and billing with vendors

• Prepared the annual budget and reviews / controls expenditures of funds for project initiatives

• Maintained systems supporting sales, inventory, and administrative functions

• Investigated consumer complaints and takes appropriate action

• Investigated, evaluated, and implemented improvements, expansion, and termination of products and services

• Served as main lead contact for business client

Fulltime Student

2012 to 2015

Home Depot Incorporated, Atlanta, GA

July 2008 to Dec. 2011

Resolution Expeditor

• Oversaw and created accounts for new and existing customers to solve minor to major issues

• Performed side by side training calls for new and internal employees

• Networked with Store /District /Regional Managers, and Executives to enhance Customer’s First Policy

• Engaged and adhered to company’s policies, procedures, and core values

• Took inbound and received outbound calls on Avaya phone system

• Extended valuable customer relations • Certified Nesting Associate (helped control, document, and report project initiatives)

• Assisted with project team implementation /team coordination

Urban Eclectic & Associates, Decatur, GA

Apr. 2006 to Sept. 2007

Senior Client Service Representative

• Assisted customers with final sales

• Provided excellent customer service

• Accounts receivables/ Account payables

• Inventory control

• Organized sales alternatives and suggestions for proper growth of company

• Organized shipments for DHL, UPS, and FEDEX

• Coordinate and organize all travel arrangements using Sabre

• Trained new employees on policy and procedures

Global Wireless Data, Norcross, GA

Dec. 2005 to Mar. 2006

Account Management Specialist

• Provided businesses proper knowledge of wireless services

• Assisted business owners with all documents and procedures for wireless carriers

• Program acceptance using Dun & Bradstreet

• Provided excellent customer service

• Created spreadsheet using Microsoft Excel

• Approved businesses for wireless sales to their clients

Suntrust Bank, Atlanta, GA

June 2003 to Dec. 2005

Financial Service Representative IV

• Provided superior customer service

• Performed manager duties in their absence

• Trained employees efficiently on policy and procedures with concentration on their job task

• Opened/closed personal and business accounts by following rules and regulations

• Assisted clients with financial checkups/investments, credit lines, and credit cards

• Provided clients with personal and business loans

• Produced over $15,000,000 plus in profitable revenue for the bank for the year 2004-2005

• Top producer for loans, accounts and deposits in my area

Skills

Accountancy, Accounts Receivable, Administration, Avaya, Billing, Budgeting, Credit, Customer Relations, Customer Service, Dun, ERP, Financial, Financial Statements, Funds, Inventory Management, Investments, Languages, Meeting Facilitation, Microsoft Excel, Payables, Phone Systems, Policy Analysis, Pricing, Production, Receiving, Sabre, Sales, SAP, Shipping, Spreadsheets, Travel Arrangements, Warehousing

Education

2015 Herzing University, Atlanta, GA

Masters of Business Administration: Human Resources and Project Management

2013 Herzing University, Atlanta, GA

Bachelors of Science: Business Management

Honors: Magna Cum Laude

Activities: Alpha Beta Kappa National Honor Society

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