Manager Customer Service

Alex Segura Jr.

**** ********* **. **. *****, TX 76137 Phone 817-***-**** Email: *********@*****.***

Plant Manager

A manufacturing manager with experience in establishing a lean and organized working environment by setting guidelines and standards. I have led production assembly line operations, metal fabrication and assembly, maintenance department, quality department, warehouse and logistics. In conjunction with customer service schedules and plans were set into place for fulfilling deadlines. As a decision maker it was essential to set budgets for each managed department and have P/L financial responsibilities for entire plant operations.

Professional Experience

Plant Manager May 2014 – 2016

Arbor Metals, LLC. Dallas, TX

The Plant Manager oversees warehouse, maintenance, production, and plant operations. The immediate responsibility was to recapture and turn around the day to day operations of each department and build measurement tools that would show the performance of each departments operation. It was also the responsibility of the Plant manager to communicate process improvements to the President. As part of management team I had financial responsibility of purchasing operational goods, labor, maintenance supplies, and warehouse supplies. Arbor Metals, LLC is a metals processer of precision metal products for stamping and metal forming. It services the automotive, electronics, transportation, and food processing industries.

Aligned production goals to meet customer demand by scheduling production to complete tasks on an hour basis rather than a day basis. The change in planning increased on time delivery to customers by 15% and also allowed us to deliver 99.1% on time for 2015 and track for 2016.

Assigned cross training teams with the task of coaching new operators on key machine operations. The exercise increased associates job knowledge, personal growth, and reduced downtime of operations.

Established a preventative maintenance program that helped with being proactive to repairs rather than reactive. Assignments were given to operators and maintenance technicians daily, weekly, and monthly. This minimized downtime during productivity and allowed us to schedule machine down time for repair.

Reduced monthly expenditures in shop supplies and general maintenance supplies by 30% through accountability practices. Placed checks and balances for purchases in the plant by assigning a coding system.

Adjusted personal to work load on monthly schedule by adding hours to current staff or adding temporary staff assistance to production floor.

Established a safety committee team that contributed to zero reportable injuries for 2016.

Contributed to an inventory reduction of 3Mil by working with sales, customer service, and production on materials that were not visible through the MRP system.

Plant Operations Manager March 2013 – May 2014

North American Radiator Nuevo Laredo, MX

The responsibility for the Plant Operation Manager is to lead, coordinate, evaluate, and setup stream line manufacturing lines at the Nuevo Laredo, Mexico maquiladora operations. The company builds complete industrial radiators for aftermarket distributors.

Accomplishments:

Realigned manufacturing process and procedures to collaborate with lean and 5’s concepts. Increased radiator core efficiencies by 20% with the re-organization.

Influenced a positive thinking work environment by allowing managers to run exercises on deficiencies and make plans for corrective actions. Team member’s involvement was elevated by 50% in participation.

Adopted an entrepreneur operating system to help the team establish core values, rocks, accountability, and 1-5-10 year plan for the plant. Projected 5 year plan was on track to growing the business by 10M.

Compiled preventative maintenance programs that included an operator’s accountability program. Increased machine operations by 10%.

Vice President of Operations February 2012 – February 2013

Tex Pac Hide & Skin LLC. Fort Worth, TX

The Vice-President of Operations oversaw four plants throughout the United States. The responsibilities appointed governing company policies and financial responsibilities through 4 plant managers and 100 associates. The company processing skins to recapture the fat and produces tallow oil for the oleo chemical industry. The skins after the curing process ship to international tanneries for leather processing.

Accomplishments:

Reduced downtime by actively pursuing a stringent maintenance program included a critical parts program for each major piece of equipment to the operation.

(Production Output - Machinery Downtime = Loss of Revenue).

Increased oil production output through evaluation of the steam heating process and water.

Comprehension, superiority, preservation, and compensation increased by putting into action pay-for-skills programs by structuring key career specific training curriculums.

Operations Manager October 2010 - February 2012

Cool-Line Innovations Irving, TX

Sales and Operations Manager oversaw the daily functions of a small plant located in Irving, Texas. The given responsibility included quotes, customer service, shop floor scheduling, purchasing of raw materials, health, safety, and maintenance. Machines used to perform tasks on the production floor included: KIA CNC Gang Bang Lathes, Mori Seiki MV Junior Mills, AMADA punch press machine, and TRUMPF punch press machine. Selected achievements contributed to the value and success of operations and customers.

Accomplishments:

Consulted with clients in developing C.A.D. drawings, machine shop resource, raw material procurement and pricing for molds.

Increased customer retention by implementing project management, building customer profiles, proactively addressing complaints, setting a vision, and add value to the relationship.

Defective products reduced below 5% with the implementation of quality policies, training procedures, lean tools, visual aids, and 5’s adjoined in the production process.

Plant Manager April 2006 – October 2010

Vista-Pro Automotive, L.L.C Dallas, TX

As Plant Manager oversaw daily operations of 4 department managers, 4 floor supervisors, and 65 associates, were generating positive team concepts on two shifts under 75, 000 sq. ft. of manufacturing and 50K sq. ft. of warehouse and distribution. The annual gross sale from the industrial plant generated 18.5 million in revenue to the organization. Selected accomplishments increased profitability and production.

Accomplishments:

Restructured inventory levels by implementing Kaizan, J.I.T., and lean concepts allowing a cost reduction of 40K per month on raw materials.

Increased employee retention by 3 years a result of positive communication, consistent work ethics, and enabled employee contributions with Kaizan.

An average of 18% under budget attained by evaluating profit and loss statements, making necessary changes to operations, and minimizing expenses.

Value stream applications executed contributed to a reduction of waste in process by 35% on manufacturing floor.

Launched minutes per unit performance measures to increase manufacturing productivity by 20% and enhance a savings in labor by 30%.

Incorporated environmental plans to decrease inhospitable chemicals, spill prevention control and counter measures, storm water pollution and file proper documentation by deadlines.

Production Manager June 1997 – April 2006

Evap Inc. Arlington, TX

Shift Production Manager May 1987 – June 1997

Zexel Corporation, Inc. Grand Prairie, TX

Education

The University of Phoenix – Virtual Campus

Bachelors of Science - Business Management

San Phillips College – San Antonio, Texas

General Education Diploma, Basic Engineering and Design

JMAC Training Center for Lean Manufacturing

Fort Worth Education Training Center

Certification, Principals of Lean Manufacturing

Languages

English

Spanish

Additional Skills

AS400 J.D. Edwards, Auto Pro

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