Lopez, Ivanna

***** ********** ****** *** ****

Bermuda Dunes Ca 92203

Cell: 760-***-****

ac2o1x@r.postjobfree.com

Objective

To obtain a position in the Administrative/ Human Resources, . I desire a position where I can further my career growth and expand my knowledge, while putting my current customer service skills to use.

Career Profile

Five years of experience in the Hospitality Industry, Tele Communications, Increasing responsibilities ranging from Medical Office Receptionist, Professional Property Management, Leasing and back to Human Resources Administration.

Charter Communications 2017-Present

Human Resources Generalist

Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures.

Maintained historical human resource records by designing a filing and retrieval system; keeping past and current records.

Completed human resource operational requirements by scheduling and assigning employees; following up on work results.

Maintain human resource staff by recruiting, selecting, orienting, and training employees.

Maintain human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Contributes to team effort by accomplishing related results as needed.

Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.

Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

JW Marriott Desert Springs 2016

Human Resources Generalist

•Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers.

•Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

•Perform other reasonable job duties as requested by Supervisors.

•Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.

Transmit information or documents using a computer.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.

Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. (Excel, Microsoft Word, Power Point, People Soft)

•Prepare LOA database tracker and ensure Our Employees stay in compliance with California state laws on family leave of absence.

•Ensure all of the unemployment claims received stay in a 30 day compliance with our unemployment processer Equifax.

•Expedite a food handlers report to all of the resorts food outlets. 30 Days in advance for upcoming Expirations.

Two Bunch Palms Resort and Spa 2015-2016

Human Resources

•Maintained the work structure by updating job requirements and job descriptions for all positions.

•Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

•Prepared employees for assignments by establishing and conducting orientation and training programs.

•Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.

•Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures.

•Maintained historical human resource records by designing a filing and retrieval system; keeping past and current records.

•Obtained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

•Completed human resource operational requirements by scheduling and assigning employees; following up on work results.

•Maintained human resource staff by recruiting, selecting, orienting, and training employees.

•Maintained human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

•Contributed to team effort by accomplishing related results as needed.

Las Brisas (Leasing) 2015

•Helped apartment complexes achieve and maintain high occupancy rates.

•Ask customers questions to determine what they want or desire in their leased properties.

•Matched customer needs with properties that are available for leasing.

•Ensured that applications are completed property by prospective tenants.

•Verified information on leasing applications.

•Reviewed leasing contracts with tenants and obtains all required signatures.

•Deliver keys for a property to the tenant in a timely manner.

•Collect any money that is due up front from an approved tenant.

•Provided information about a particular property and the community for a prospective client.

•Obtained client signatures on leasing agreements that are acceptable to the owner of the property.

•Greeted visitors to properties and answers their questions.

•Explained leasing policies to prospective renters.

•Kept up with all paperwork such as applications, agreements, credit and employment checks and move-in packages.

•Handled client service requests and corresponds with maintenance personnel to take care of all requests before new tenants move in.

•Evaluated a prospective tenant’s credit to determine if the tenant qualifies for leasing.

•Conducted background checks on prospective tenants.

•Offered suggestions to marketing departments on ways to effectively promote and advertise properties.

•Maintained current information on all aspects of a property including size, special features, expiration of current leasing agreements and pricing.

•Answered questions on zoning issues, school districts, expansion plans and area crime rates for potential clients.

2013-2014

Marriott- Renaissance Esmeralda /Human Resources -Generalist

•Responsible for all new hire paper work. Explain briefly policies and procedures.

•Initial set up of 4myhr and walk through of the functions available to our ambassadors.

•Responsible for all aspects of filling and keeping past records.

•Fax unemployment claims and hearings.

•Process weekly employee reviews and run weekly reports for the Director of Human Resources regarding late reviews by department.

•Process health card tracking reports and prepare I9’s.

•Monthly Audit of medical and employee files.

•Provide quality service to our ambassadors.

•Set up ambassador picture and process time card.

2012-2013

(PPM) Professional Property Management Casa Maria Apartments

•Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.

•Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.

•Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

•Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services

•Process background checks

•Verify employment,child support and government assistance and SSI

•Initial process of application and execution of leases due to evictions and violations of rental agreements.

•Daily walk through of the property

•Monthly unit inspections

•Process annual re certification's and process ticklers

Competencies

•Hospitality skills/world-class

•Dependability/reliable

•Quantity/ Quality of work

•Continuous Improvement

•Communication

•Team work

•Safety/loss prevention

•Personal development

•Position Specific knowledge

Training/Education

•Information protection and security training (ISPT)

•Risk management OSHA Standards Training lockout /Tagout for affected associates

•Risk management OSHA Standards training: Hazard Communication Harassment Prevention training for non-management

•Coachella valley high school 2009-completed

•College of the desert 2010-2014 (AA-In progress) psychology

•Penn Foster – Vet Technician Program (AA)- In progress

Professional References

Omar Alleivi 760-***-****- Director of Human Resources

Maria Arrieta 760-***-**** –Payroll Specialist

Anasha Berry 760. 288.7812- HR Manager

Mike Bills 760-***-****- Director Of Human Resources

Denise Wolsiffer 630-***-****- Human Resources Manager

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