Sales Customer Service

Antwaun Cook

***** ****** **** ** 704-***-****

Charlotte, North Carolina 28278 ************@*****.*** Summary

Results-driven professional with exceptional communication skills and extensive background in consultative sales and management. Hunter and strategic planner who consistently demonstrates the ability to identify potential customers, develop business relationships and secure lucrative accounts while enhancing corporate revenue base. Skilled in creating and implementing comprehensive training initiatives to develop and retain effective sales teams. Consistently exceeds expectations and excels outside comfort zone. Core Competencies

Consultative Sales

Account Management

New Business Development

eDiscovery

Strategic Planning

Strategic Account Sales

Staff Management

Key Account Acquisitions

Hunter Mentality

Personal Leadership

Client Satisfaction

Workflow Solutions

Professional Experience

Konica Minolta-Charlotte, NC

Senior Account Executive – Legal and Finance Specialist (Feb 2016-Present) Build relationships with largest law firms, banks and credit unions in the Charlotte area with yearly quota of $700,000. Partnered with C-Level contacts in the finance industry and managing partners of law firms to propose and implement a solution for the many challenges in each of their industries. Assure companies outside the legal industry are compliant and secure while also providing solutions that increase productivity and return on investment. Maintain strategic schedule to interface with C-Level contacts within IT, HR, financial, and legal to assure synchrony and a centralizing plan that addresses the needs of all departments.

Awarded a production print contract with Wells Fargo Bank Distribution Utility Center (National Account)

Won a national contract with Carlisle Companies worth $1,000,000 in business and growing.

Equipment contracts with multiple law firms for office equipment and cost and output management solutions with premium partner like Nuance. Ricoh USA-Charlotte, NC (July 2015-Feb 2016)

Services Executive, Major (ZBA)-New York, NY

Supplied product information to Fortune 1000 accounts and C-Level contacts in an assigned territory, and arranged for business analyses of accounts' business communication requirements. Developed benchmark demonstrations, proposals and value propositions that resulted in exceeding account activity requirements. Utilized consultative approach to identify and develop new customers.

Solidified meeting and new business with Global CISO of Barclays Bank.

Awarded $250,000 contract for server maintenance and security for Lincoln Center for the Performing Arts.

Won the Metropolitan Opera (MetOpera) for $135,000 in hardware and maintenance tools.

Trained new hires and tenured Global and Major Account Executives T-MOBILE USA/ SUNCOM WIRELESS- Charlotte, North Carolina (Acquisition) Sales Manager, T-Mobile USA (Feb 2008 – Oct 2014)

Responsible for managing a $2 million P&L, the attainment of a $75,000 monthly quota, and prospecting new business within the Charlotte market. Led weekly sales meetings with more than 20 sales consultants and created training initiatives to assure successful presentation of products and services. Created QPRs utilizing historical performance metrics to track and analyze sales trends and disparities. Developed a strategic plan of action for the impending quarter and established coaching points to increase sales rep knowledge and performance.

139% plan for gross new business in 2010

Promoted to Sales Leader (when)

#2 out of 105 locations in the division

Exceptional Sales Award in 2009, 2010 and 2011.

Chosen by VP of sales to head event marketing team to lead the Charlotte Market's prospecting and outreach program. Page 2

SunCom Wireless - Charlotte, North Carolina

Senior Wireless Sales Specialist (Dec 2006 – Feb 2008) Provided essential sales generation for company products and services. Headed sales training of sales representatives and maintained managerial oversight in absence of Store Manager.

Secured 71 activations in a month, exceeding the 50-activation quota by 42%.

Top sales Award (when)

Consistently scored 100% on mystery shops, boosting district average.

Awarded an all-expense paid trip to the Carolina Panthers training camp and formal awards ceremony. (for doing what)

#1 out of how many

AT&T, Charlotte-North Carolina

Lead Communication Specialist (July 2003 -Dec 2006) Recruited for sales achievements to build solid rapport with customers. Ensured goal attainment and revenue generation through personal interaction as well as procedural training of other employees.

Nominated for Circle of Excellence during first four months

Top 10% of sales in the nation for AT&T Wireless.

Served as liaison with data technology

125% quota attainment (when)

Top 5% of Sales Representatives in AT&T and top 2% in SunCom. (out of how many reps)

Chosen to lead National training at corporate office during 2003. CINGULARWIRELESS - Charlotte, North Carolina

Sales Consultant (Apr 2002-July 2003)

Led sales efforts with customers of largest wireless corporation in the United States. Duties encompassed product and service sales, problem resolution, customer service, account activations, client relationship building, inventory control and merchandising.

Increased customer base by achieving largest personal clientele database in the store

Awarded numerous Jack Coins for demonstrating exceptional customer service skills and sales ability.

Exceeded quotas by performing intensive customer follow-up and account management, boosting sales through add-on services(.List quota and date when you did it and remove words)

Consistently recognized for sales achievement and talent through selection to lead numerous training sessions within corporate office.

Presented to peers and sales leaders at the corporate office. (when) EDUCATION

EAST CAROLINA UNIVERSITY - GREENVILLE, NORTHCAROLINA (Aug 1997 - Dec 2001) BACHELOROFSCIENCEINBUSINESSADMINISTRATIONANDMANAGEMENTINFORMATIONSYSTEMS ORGANIZATIONS

KAPPA ALPHA PSI FRATERNITY, INC.

NATIONAL URBAN LEAGUE YOUNG PROFESSIONALS - NEW YORK, NEW YORK FOUR YEAR LETTERMAN FOR THE EAST CAROLINA UNIVERSITY PIRATES FOOTBALL TEAM

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