CRYSTAL O’LOUGHLIN

**** **** **** ***** ******, North Las Vegas, NV 89081

559-***-****

ac2nl9@r.postjobfree.com

www.linkedin.com/in/crystaloloughlin

PROFESSIONAL SUMMARY

Experienced Manager with diversified and proven experience. Accomplished measurable results while supervising 30 personnel in a dynamic, fast - paced environment. Possesses a comprehensive background in project management, employee relations, and customer service derived from experience at large, multi-dwelling resident complexes. Managed risk upon multiple lines to protect assets and property, while meeting the expectations of senior management. Possesses extensive knowledge in resident and customer satisfaction, problem solving and meeting tight deadlines. Career supported by current pursuit of an Associate’s Degree in Paralegal Studies.

Customer Service

Project Management

Client Confidentiality

Policy and Procedures

Budgeting and Auditing

Union Coordination

Compliance

Oral/ Written Communication

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

MILITARY SPOUSE – Fort Bliss, TX 2013 – 2017

Managed all aspects of household finances and daily operations

Exceptionally flexible due to nature of Service Member's profession

Highly adaptable to constantly change

Currently in pursuit of an Associate’s Degree in Paralegal Studies

Coordinated the moving of household goods multiple times

De-conflicted household schedule (appointments, classes, etc.)

DOUGLAS ELLIMAN PROPERTY MANAGEMENT – New York, NY 2009 - 2013

Assistant Property Manager

Oversaw daily operations of a multiple building and 900+ tenant property complex.

Supervised a staff of 30 multi-disciplinary personnel, provided daily schedules and workflow management

Verified electric and gas invoices monthly; led to an annual saving of greater than $10,000

Renegotiated and audited corporate cell phone account; resulted in annual savings of over $9,000

Verified 900+ tenant incomes annually; ensured all were in compliance with strict New York City housing income guidelines

Executive Administrative Assistant

Oversaw $15M+ property capital improvement project; ensured the proper and timely installation of 10,000+ windows in seven residential buildings and attached commercial space

Led and coordinated the clearing of over 500 backlogged Housing Preservation & Development building violation corrections, dismissals and certifications; all residents safe

Conducted 950+ apartment inspections annually for Fire Department of New York safety guidelines; made sure all units were in compliance with critical safety regulations

ECKER & KAINEN, CHARTERED – Las Vegas, NV 2008 – 2009

Office Assistant

Office assistant and legal runner for a boutique family law firm.

Filed 200+ legal pleadings & documents at the court and county recorder’s office

Managed files to insure up to date information with ongoing legal actions under direct supervision of attorneys and paralegals

Maintained client confidentiality while completing sensitive document filings

EDUCATION

Associates of Science in Paralegal Studies, Penn Foster, Scranton, PA – (Expected 2018)

Art Institute of Seattle, Seattle, WA – (90+ credits)

TECHNICAL SKILLS

Databases: Yardi Software

Software: Microsoft Office (2003, 2007, 2010, 2013), Adobe Acrobat, Adobe Photoshop

Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 8, Windows 10

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