Customer Service & Data Entry
Resume:
CRYSTAL O’LOUGHLIN
**** **** **** ***** ******, North Las Vegas, NV 89081
****.********@*****.***
www.linkedin.com/in/crystaloloughlin
PROFESSIONAL SUMMARY
Experienced Manager with diversified and proven experience. Accomplished measurable results while supervising 30 personnel in a dynamic, fast - paced environment. Possesses a comprehensive background in project management, employee relations, and customer service derived from experience at large, multi-dwelling resident complexes. Managed risk upon multiple lines to protect assets and property, while meeting the expectations of senior management. Possesses extensive knowledge in resident and customer satisfaction, problem solving and meeting tight deadlines. Career supported by current pursuit of an Associate’s Degree in Paralegal Studies.
Customer Service
Project Management
Client Confidentiality
Policy and Procedures
Budgeting and Auditing
Union Coordination
Compliance
Oral/ Written Communication
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
MILITARY SPOUSE – Fort Bliss, TX 2013 – 2017
Managed all aspects of household finances and daily operations
Exceptionally flexible due to nature of Service Member's profession
Highly adaptable to constantly change
Currently in pursuit of an Associate’s Degree in Paralegal Studies
Coordinated the moving of household goods multiple times
De-conflicted household schedule (appointments, classes, etc.)
DOUGLAS ELLIMAN PROPERTY MANAGEMENT – New York, NY 2009 - 2013
Assistant Property Manager
Oversaw daily operations of a multiple building and 900+ tenant property complex.
Supervised a staff of 30 multi-disciplinary personnel, provided daily schedules and workflow management
Verified electric and gas invoices monthly; led to an annual saving of greater than $10,000
Renegotiated and audited corporate cell phone account; resulted in annual savings of over $9,000
Verified 900+ tenant incomes annually; ensured all were in compliance with strict New York City housing income guidelines
Executive Administrative Assistant
Oversaw $15M+ property capital improvement project; ensured the proper and timely installation of 10,000+ windows in seven residential buildings and attached commercial space
Led and coordinated the clearing of over 500 backlogged Housing Preservation & Development building violation corrections, dismissals and certifications; all residents safe
Conducted 950+ apartment inspections annually for Fire Department of New York safety guidelines; made sure all units were in compliance with critical safety regulations
ECKER & KAINEN, CHARTERED – Las Vegas, NV 2008 – 2009
Office Assistant
Office assistant and legal runner for a boutique family law firm.
Filed 200+ legal pleadings & documents at the court and county recorder’s office
Managed files to insure up to date information with ongoing legal actions under direct supervision of attorneys and paralegals
Maintained client confidentiality while completing sensitive document filings
EDUCATION
Associates of Science in Paralegal Studies, Penn Foster, Scranton, PA – (Expected 2018)
Art Institute of Seattle, Seattle, WA – (90+ credits)
TECHNICAL SKILLS
Databases: Yardi Software
Software: Microsoft Office (2003, 2007, 2010, 2013), Adobe Acrobat, Adobe Photoshop
Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 8, Windows 10
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