Administrative Assistant Customer Service
Resume:
Indra N. Sukhu
*******@*****.***
A pro-active, organized self-motivated professional with excellent internal and external customer communication skills. Principle strengths include being highly organized while managing personal productivity, researching details and following through.
SKILLS
Remarkable interpersonal skills
Conceptual Thinker
Adaptable to change – with a positive attitude
Excellent at customer service and dispute resolution
Ability to work independently and as part of a team
Effective listening, verbal and written communication
Attention to detail with a high level of accuracy
Exceptional organizational skills
Computer proficiency – Word, Excel, PowerPoint, Outlook, Internet
EXPERIENCE
Bank of America Addison, Tx Oct 2007 to Mar 2017
Senior Property Preservation, Valuation, Pre-Marketing and Eviction Specialist
Responsible for distribution of overdue tasks to members of the valuation team, appraisal company, and real estate agents for completion. Contact person for assigned Asset Management Company.
Monitored and maintained status of overdue Preservation Company tasks for secures, with weekly updates to Asset Management Company.
Monitored and followed through with repair bids/estimates and repair completion daily
Assisted in the transition with valuations between the Valuation team and the Property Preservation team
Assisted Code Specialist on loans that had code violation payments.
Assisted in review and approval of bids
Assisted in review of escalation emails from Inspection Company on immediate health and safety.
Assisted with time study, compiling and reporting results to management
Reviewed and monitored inspection results report with updates Asset Management Company
Reviewed appraisals and moved the property to marketing status.
Responsible for running compliance report for Escrow and Asset Managers
Responsible for running varied reports daily,
Cross-trained the operational oversight team and associates from other groups, including onsite vendor representatives.
Managed a portfolio of 1500 + REO properties in Valuation status to facilitate transition to Marketing status
Ordered and monitored appraisals to facilitate turnaround within Service Level Agreement
Initiated and facilitated the eviction process on REO properties within the prescribed investor and/or department guidelines.
Facilitated the cash for keys process in all states, prepared move-out agreement.
Arranged for the transfer of funds and the required documentation per individual state.
Assisted in compiling eviction cases to attorneys to facilitate eviction process.
Maintain communication with agents, asset managers and management on the process of foreclosed properties.
Countrywide Richardson, Tx Apr 2007 - Aug 2007
Administrative Assistant
Assisted in research and verification of vendor statements and invoices.
Conducted reviews of financial statement and reconciled account.
Served as liaison between vendors and field staff.
BlueCross & BlueShield of Texas Richardson Tx Aug 2002 - May 2006
Administrative Assistant
Scheduled and managed appointments for international travelers.
Assisted with processing claims.
Conducted research to confirm eligibility of benefits.
EDUCATION
George Brown College 1976 - 1978
Insurance Principle and Practice
Hertzing Institute 1973 -1974
Medical Secretary Certification
HOBBIES
Dancing
Fishing
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