Sales Customer Service

ASHLEY O’BRIEN

** ********* ****** ******** *****,NJ 07750 908-***-**** **********@*****.***

OBJECTIVE

To acquire a position to advance my marketing,advertising,sales and customer experience roll. EMPLOYMENT HISTORY

Marketing Lead Management Representative,Ansell

Islen,NJ

June 2017-Current

• Process lead inquiries including CRM documentation,additional sample processing,qualification and referral to distributors or sales team.

• Marketing campaign lead categorization and follow up using CRM.

• Trade show lead categorization and follow up using CRM.

• Outbound emails and phone calls to qualify leads.

• Create daily,weekly,monthly and quarterly sales reports. Assistant Manager,Club Monaco

Short Hills,NJ

Oct 2015-2017

• Operate and run the Men’s Shop,maintain store staff job results,plan and monitor sales goals. Report in buying trends,top/bottom selling items.

• Day to day store operations,service to customers,product knowledge both men’s and women’s, following up on work results/customer inquiries.

• Team development,problem solving,product management.

• Met monthly goal first month in company.

• Proven success in client ling and customer satisfaction. Shop Manager,Sandro

Short Hills,NJ

March 2013–Oct2015

• Operate a $900K shop within Bloomingdales and lead a team to three consecutive $100K months.

• #3 shop in United States,#1 Bloomingdales in New Jersey,and a strong relationship with Bloomingdales executives.

• Oversee daily operations and maximize productivity within shop by supervising stock,shipments, displays and organization.

• Manage merchandise,marketing and planning for team,and ensure shop is within company compliance.

• Responsible for recruitment,training,and development of staff,with proven success in turnaround management,lowering shrink and staff turnover,and guiding and promoting my FT associate to ASM.

• Enhance customer relationships and overall satisfaction. Sales Associate,Sandro

Short Hills,NJ

Oct 2012–Mar 2013

• Contributed to and grew a $500K client book by providing and ensuring quality customer service.

• Consistently maintained high professional standards and upheld shop sales goals.

• Gained the ability to plan for the future,take on more responsibility and make key decisions.

• Responsible for opening and closing shop.

• Responsible for charge sends,sales team reports,and opening and closing store.

• Created a fun,energetic and engaging environment to improve store experience and set an example

of passion for the brand,selling,and commitment.

SBS Group of Microsoft

Woodbridge,NJ

June 2011-Aug 2011

● Internship where I worked on client databases to follow up with clients using email,phone calls and mail outreach.

● Weekly updates client portfolios,information,need/wants with programs.

● Joined in on daily management meetings to discuss further opportunities with existing and new clients.

● Used CRM to conduct and analyze customer data.

EDUCATION

Rider University,Bachelors of Science in Advertising Lawrenceville,NJ Class of 2011

SKILLS &QUALIFICATIONS

Customer Focus,Merchandising,Training,Product Knowledge,Management Proficiency, Effective Communicator,Organization,Decision Making,Sales Coaching

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