Customer Service Data Entry

ADALGISA CABRERA

**** ******* **** ********* ****. 88 Apt. 210. Sunrise. FL. 33322

Cellular 954-***-**** Home 954-***-**** E-mail ********@*******.***

PROFESSIONAL SUMMARY

Data entry focused on providing quality accounting and financial recordkeeping support organized and efficient adept at quickly learning in new procedures and methods, experience in QuickBooks.

PERSONAL INFORMATION

EMILIO ESTRADA BARRANQUILLA 011************. DR. ILS

Y ROCÍO DE LA TORRE BARRANQUILLA 011************. IDANIA JOLIE UNITED STATES 954-***-****. ÁNGELA BUELVAS UNITED STATES 954-***-****

SKILLS

Results oriented, strong analytical skills can carry a Project through. -Excellent clerical and data entry skills, over 35 years

Energetic detailed planner and organizer. -Skilled in word for windows. Excel. Accurate typing 50 w/m

Dedicated and hard worker bi-lingual professional windows 2000xp, Excel, Power Point, Microsoft Word and Work Processor.

Account Reconciliations Invoice and Payments transactions. -Superior attention to detail

LANGUAGES

Bilingual Spanish /English

WORK HISTORY

ASSISTANT BOOKKEEPING, 01/2014 to 12/2016 EMILIO ESTRADA ACCOUNTANTS – Colombia

Maintained integrity of general ledger, including the chart of accounts.

Analyzed monthly balance sheet accounts for corporate reporting.

Reduced overhead by taking on more responsibility with creative and administrative projects.

Maintained integrity of general ledger, including the chart of account

MANAGER, 09/2009 To 12/2014 INDEPENDENT – Colombia

Maintain Integrity of general ledger, including de chart of account

Analyzed monthly balance sheet accounts for corporate reporting.

Generated financial statements and facilitated account closing procedures each month.

Compiled general ledger entries on a short schedule with nearly 100% accuracy.

Analyzed and researched reporting issues to improve accounting operations procedures.

FLOOR ASSOCIATED, 06/2009 to 09/2009 SUPER TARGET – Sawgrass Mall

Alerted customers to upcoming sales events and promotions.

Handled all customer relations issues in a gracious manner and in accordance with company policies..

Followed up with all customers every day to verify that they were satisfied with purchases.

Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

CUSTOMER SERVICE, 07/2008 to 05/2009 ATT – Plantation

Effectively managed a high-volume of inbound customer calls. - Answered a constant flow of customer calls in queue.

Addressed and resolved customer product complaints empathetically and professionally. Customer Service.

RETAIL OPERATIONS, 08/2007 to 07/2008 EASTERN FINANCIAL CREDIT UNION – Miramar

Handling and Count Cash in the Cash room. -Data Entry. - Help with the special projects managing accounts.

ASSISTANT BOOKKEEPING, 02/2003 to 07/2007 PEACE OF MIND BOOKKEEPING - Davie

Maintain General Ledger. -Maintain Monthly Journal. -Produce Financial Statements. -Clerical duties.

Composed effective accounting reports summarizing accounts payable data.

Posted receipts to appropriate general ledger accounts.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Researched and resolved accounts payable discrepancies.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

Coded and entered invoices each day into the in-house accounting software.

Created daily and weekly cash reports for accounting management.

Filed and addressed employee complaints in accordance with company policies and government regulations.

MEDICAL BILLING, 01/1997 to 01/2003 BROADSPIRE AND KEMPER – Plantation

-All duties in regard medical billing for Hospital - Coding Invoices -Auditing hospital invoices

EDUCATION

BUSINESS ADMINISTRATION, 5 years DIPLOMA IN EXCEL, 1 month - Active

North University – Colombia Shaw Academy-Florida

BOOKKEEPING FUNDAMENTALS, 4 months INTRODUCTION TO QUICKBOOKS 2015, 3 months-Active

Sheridan Vocational Center - Sheridan Broward Community College Online-Florida

AFFILIATIONS

Florida Notary

NBA – National Bookkeeping Association

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