Manager Customer Service

Aisha Ali

Skype: ayesha.ali****

Mobile: 032********

Email: ******.*******@*******.**.**

Personal Profile

A Versatile ‘Management & Finance’ graduate with excellent numeracy, attention to detail, organize/ prioritize work, analytical, working under pressure, achieving targets, multitask, and communication skills developed through academic and work experience in finance Industry. I am a motivated, adaptable and goal oriented individual seeking challenging position within a progressive organization

Skills

-Excellent written and oral communication skills

-Good time management and organisation skills

-Strong analytical and problem solving skills

-Team player and working on my own initiative

-Fast learning and excellent computer IT skills i.e. Microsoft Excel (v-lookup, pivot table, sum if formulas & basic macro) Sage line 50 and Coda accounts specialist.

Work Experience

3rd Aug 2017 to 20th September The City School (Alpha School Project) As a Accounts/Finance Manager

(Dealing in all Requisition, Feasibility, budget approval & maintaining accounts of their new project to be launch)

25th April to 31st July 2017 Standard Chartered Bank (Pakistan) Limited

As a Relationship Manager

(Dealing in all sales and customer service issues of the Branch)

April 2012 – Oct 2012 ABC Gone Ltd (Property Management)

Administrative & Account Assistant

Duties:

-Reconcile weekly business revenue for more than 4 bank accounts and sage system experience.

-Assist in both the accounts payable and accounts receivable sides of the day-to-day accounts into Coda accounting package.

-Assist in posting weekly purchase invoices for weekly payment run and submit payment reports on weekly basis.

-Bank reconciliation of more than 4 accounts on daily basis and conduct variance analysis on weekly basis.

-Reconcile clients account and accurately post cash on daily basis.

-Assist in chasing overdue accounts and achieve maximum cash collection on weekly basis.

-Produce weekly performance and expense reports for attention to operation dept.

-To establish close liaisons with all major clients to ensure the timely identification of disputed invoices.

-Assist in production of month end journals i.e. budgeting & forecast and costing reports.

12 Oct 2011-30 April 2012 Washington Inventory Services, London England

Stock Associate

Duties:

a. Inventory Counting for retails like Debenhams, Focus DIY etc.

b. Reporting of stock data to Crew Manager

Reason for leaving:

Need full time work

Oct 2008 – Nov 2009 Auran Ltd

Accounts Assistant

Duties:

-Process and reconcile group cash report on daily basis and report to finance manager

-Update and reconcile sales ledger on daily basis using Practise Engine and Sage Line 50 accounting software

-Run VAT involves twice a week

-Receiving and processing invoices on strict deadlines and resolve dispute invoices.

- Assisting with production of expense report on monthly basis

-Assist in budgeting and forecast and balance sheet reconciliation.

-Printing and coding banks statement on daily basis

-Process credit note and allocate monthly standing order

-Maintain and regularly update clients data base

-Responds to routine enquiries from staff/ clients and suppliers and investigates as required

-Processing remittance, credit card payments, daily banking and other associated duties as required

Reason for leaving:

Going UK for higher education

June 2007 - Sept 2007 Alfalah Bank

Account Administrator

Duties:

-Receiving and processing invoices for payments

-Correspondence with business customers through telephone and email.

-Producing weekly, monthly and quarterly business taking reports for the Finance Manager

-Deal with daily transactions for the petty cash

-Credit control and producing age debt report on a monthly basis

-Update accounts payable and purchase ledger on daily basis

-Bank reconciliations and employee expense claims on weekly basis

-Assist in cash management and month end report i.e. balance sheet reconciliation and profitability analysis.

-Liaising with finance manager and carry on other ad hoc projects required by the Finance director.

Reason for Leaving:

Summer internship

Education

January 2010- November 2011 Coventry University

MBA (Management & Finance)

Major Subject

- Modern Financial Services - Financial Reporting and Forecasting

- Business Strategy - Corporate Finance

Sept 2006- June 2008 GC University Lahore

(SME Management)

Major Subjects:

- Human resources (HR) - Entrepreneurship Business development - Solving economic problems

- International finance - Applied Accounting - Business Thesis

Sept 2004- June 2006 Defence Degree College for Women

Bachelor in Economics

Major Subjects:

- Micro/ Macroeconomics - Solving economic problems

- International finance - Applied Accounting

Aug 2002- April 2004 Punjab College of Commerce

Higher Education Certificate (Equivalent to GCSEs)

Major Subjects

- Advance Mathematics - Chemistry

- Physics - English

Academic Achievements

• MS Office 2003 Professional

• MS Excel 2003 professional

• Expert Computing

• Full IT Certified Course from Microsoft Learning

Personal Interests

In my spare time I enjoy keeping myself fit by Fitness Club and playing tennis. I also enjoy travelling internationally. As a confident and social individual I am constantly outdoors networking. However my true passion lies in business as even in my spare time I tend to keep in touch with latest international and national business affairs. On the other hand I have full clean UK driving licence.

References

References will be provided if requested.

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