Customer Service Sales

PROFESSIONAL SUMMARY

SKILLS

MAKAYLIA JOHNSON

**** ****** *****, ******, ** 30288

Home: 763-***-**** - *********@*******.***

To secure a responsible career opportunity, where I can fully utilize my training and skills whether its as a Receptionist or Customer Service Representative. I have led several successful projects that test my people skills, technical ability, will to learn, and preform above and beyond standards I'm very passionate and driven to deliver high quality work. I have the ability to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. I also expertise in delivering support services and resolving customer complaints skills I gained while working my previous employment.

I also am very skilled in childcare.

A nanny whom is very competent in working with multiple children, autistic children and physically challenged children. Organized and detail-oriented. Childcare professional seeking a long-term childcare position. Experience includes running errands, cooking, changing diapers and educating and entertaining children. Also a very organized Childcare professional adept at staying organized and managing hectic schedules. Adheres to a kind and compassionate approach when dealing with discipline issues. Customer service-oriented

Invoice processing

Strong client relations

Cheerful and energetic

Flexible

Multi-line phone proficiency

Cash flow management

Detail-oriented

Accurate and detailed

Microsoft Excel certified

Credit card processing

Active listener

Excellent planner and coordinator

Critical thinker

Works well under pressure

Creative problem solver

Behavior management techniques

Professional phone etiquette

Pleasant demeanor

Exceptional communication skills

Skilled in working with special needs

children

Excellent communication skills

Appointment setting

MS Windows proficient

Self-sufficient

Articulate and well-spoken

Team building

WORK HISTORY

POS systems expert Quick learner

Positive attitude

08/2014 to 07/2016 Customer Service And Cashier

Walmart – Rochester, MN

Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Built long-term customer relationships and advised customers on purchases and promotions.

Routinely answered customer questions regarding merchandise and pricing. Operated a POS system to itemize and complete an average of Number customer purchases.

Achieved sales goals and service performance requirements of $amount through new customer sales.

Answered product questions with up-to-date knowledge of sales and store promotions.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Directed calls to appropriate individuals and departments. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Helped drive sales goals and achieve monthly quotas. 05/2015 to 09/2015 Nanny/Babysitter

Nanny/BabysitterCare.Com – Rochester, MN

Cooking; cleaning; maintaining the health and safety of the child in my care; creating activities such as reading, arts and crafts, games, etc. RALC.

Safely transported children to and from school, medical appointments and extra- curricular activities.

Helped develop the family's schedule to maintain household order. Engaged in after-school activities including sport practice and homework. Made healthy snacks and meals for [Number] children. Established and maintained a safe play environment for the children. Closely monitored children's play activities to verify safety. EDUCATION

ADDITIONAL INFORMATION

Helped children complete homework assignments and school projects. 01/2015 to 07/2017 Receptionist

OUR FAMILY BUSINESS – ROCHESTER, MINNESOTA

skills; how to handle workplace confrontation; computer skills; how to promote and market for your career; time management skills; communication skills; taking self-initiative; and organizational skills.

Answered and quickly redirected phone calls

Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Organized all new hire, security and temporary paperwork. Set up jobs for the cleaners to tend to.

May 2019 Associate of Science: Dental Hygiene

Dental hygieneRochester Community and Technical College - Rochester, MN 2016 High School Diploma:

Century High School - Rochester, MN

I have took several communication courses due to me majoring in the Dental Hygiene Field. I have had experience dealing with a lot of different minorities while taking some previous college courses which has helped me during my previous employment. 70WPM typist and very proficient with MS Word and PowerPoint.

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