Project Manager Management

Harvinder S. Chowdhary

Address: Issaquah, WA **029

Phone: 206-***-**** E-mail: **********@*******.*** LinkedIn: www.linkedin.com/in/harvinderschowdhary

Qualifications

Quality focused servant leader with extensive experience in all aspects of software development life cycle and project management (Waterfall, Iterative, Agile). I know how to lead, influence and motivate diverse cross-functional engineering teams, ranging in size from 5 to 30 individuals to deliver innovative and world-class solutions.

Areas of Expertise

Software Development

Project Management/Agile

Coaching and Facilitation

Excellent Verbal and Communication skills

Professional Experience

Cisco Systems Inc., Seattle, WA, (2002-Present)

Certified Scrum Master (CSM)/Technical Project Manager

Dec 2013–Present

Leading multiple cross functional teams (ranging in size from 5 to 30 engineers) distributed across the USA and India working on:

Cisco’s next generation Auto Attendant-IVR cloud based (SaaS), core component of Cisco’s Spark platform

Cisco's the next generation multi-media-capture solution for the enterprise

Experience

Transitioning from Waterfall to Agile methodology

Leading Agile projects of varying size and complexity consisting of cross-cultural teams (USA/India)

Coaching, facilitation, conflict resolution, removal of impediments

Conducting various Scrum ceremonies (retrospectives, sprint reviews, planning, grooming, SoS, etc.)

Mentoring Scrum Masters

Effectively communicate project status and risks to the appropriate senior management levels

Defined and implemented executive level dashboards and metrics reporting

Working with stakeholders and teams to

Create release plans

Prioritize backlog as needed through delivery

Identify risks and issues, and mitigate and/or escalate dependency impacts

Driving best practices to increase productivity and velocity, quality, and value delivered across teams and the organization

Technical Project Manager

Jan 2011–Nov 2013

Led the transition of Level 3 support of Cisco Unity/Cisco Unity Connection ($90M in revenues/yr.) to an engineering partner based in India

Formulated vision, long-term strategic goals and plans; includes training, mentoring, and managing a team ranging in size from 1 manager and 7 to 10 engineers to adopt Cisco’s best practices for troubleshooting, customer support and relationship management

Remediation of technical, operational, organizational and relationship issues in strategic and identified critical customer accounts for numerous Fortune 100 companies

Effectively communicated critical issue status to the appropriate senior management levels within Cisco and to customers and partners

Budget management, appropriation and procurement of goods for multiple programs

Driving the adoption of technical, operational and customer management(reactive/proactive) best practices, resulting in a 22% reduction in overall escalations

Senior Escalation Engineer / Team Lead

Jun 2004–Dec 2010

Helped build a brand new world-class Level 3 engineering support team for Cisco Unity ($70M in revenues/yr.), ranged in size from 5 to 7 engineers. Included leading, coaching, training and mentoring

Increased the technical and soft skill competency of Level 2 and 3 teams

Authored technical papers for best practices for troubleshooting, support resolution and maintenance

Harvinder S. Chowdhary

Address: Issaquah, WA 98029

Phone: 206-***-**** E-mail: **********@*******.*** LinkedIn: www.linkedin.com/in/harvinderschowdhary

Driving multidisciplinary teams across the organization to restore customer confidence and deliver large scale multi-million dollar deployments for numerous Fortune 100 companies

Remediation of technical, operational, organizational and relationship issues

Effectively communicated critical issue status to the appropriate senior management levels within Cisco and to customers and partners

Successfully optimized serviceability and product quality, while also diminishing year-over-year escalation cases by 5% to 7%

Escalation Engineer

Jun 2002–May 2004

Member of Level 3 Engineering Team

Worked with Level 1 and 2 Cisco support teams, partners, and customers to manage relationships and resolve complex software issues

Traveled to customer sites to resolve complex technical issues

Developed applications and tools to reduce TCO and or triage resolution of complex technical issues more efficiently

Driving efforts to influence architecture and design decisions to drive product improvements

Active Voice Corporation, Seattle, WA, USA

Software Engineer

June 1997-June 2002

Engineering team member responsible for the design and development of:

Business critical embedded real-time voice mail system

First generation business critical unified messaging application system for the enterprise

Glenayre Digital Systems Inc., Vancouver, BC, Canada

Software Designer

Nov 1992-May 1997

Engineering team member responsible for the design and development of a business critical embedded real-time multi-tasking systems for the public transportation industry.

Education

Master of Science in Technology Management

University of Maryland University College, Adelphi, MD, USA

Bachelors In Computer Science

University of Ottawa, Ottawa, ON, Canada

Certifications

Certified Scrum Master (CSM)

Technical Acumen

SDLC

Agile Iterative Waterfall

Technologies

REST Web Applications SOA/Distributed Systems Active Directory SQL Tomcat Apache Microsoft Windows Server Microsoft Exchange

Programming Languages

Perl Python WebAPIs Java ASP HTML JavaScript C++ C#

Professional Affiliations

PMI® Agile Certified Practitioner Exam Prep Study Group

Cloud Computing

Unified Communications Insight

Telecom IT Update

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