Field Service Representative

Objective

Accomplished network telecommunications professional. I built & tested US Army Communications Systems, with extensive experience and knowledge of systems engineering practices for voice, video, and data communication networks and convergence technologies. That can get a Secret Clearance, has additional work in the implementation, installation, Audio/Video streaming, testing, installing, OS (Windows/Linux) configuration, contingency planning and testing, project planning, management is ready to begin immediately.

Ability Summary

- Lead/Supervise

- A Plus Certified

- Build Computers

- Customer Service

- Process Improvement

- Telephone Switch

- Communication

- Detail-Oriented

- Logistics

- Fiber optics

- Csu/Dsu

- Microsoft Office

- Build Networks

- T1 and T3 Set Ups

- Multi-Tasker

- Satellite Linkup

- Compliance oversight

- Budgeting

- Network ops

- Unix/Linux

- Apache/Cisco

- Network IP

- Sensor/Surveillance

- VOIP

- Raid Targeting/IR

Audio/Video

MSTAR interface

-Security Network (Admin)

Radar/Microwave

PBX/VOIP/IT Phones

OS (Windows/Linux)

- Network Admin

Satellite NOC installer

Employment History

Kailo Technologies

Contracted to Wake Forrest as an Telephone Tech 05/2016 – 02/2017

IP phone set-up, moves, port clearing, phone settings.

Digital/Analog phone set-ups, moves-cross connects.

Emergency, parking deck, & elevator phone repairs,

Ascom phone set-up & troubleshooting, PBX/VOIP/IT Phones

Paging system, trouble shooting & repair.

Cross connects, card trouble shooting & repairs.

25 pair color code, RJ-45, 66-blk, 110-blk fiber testing, repair

Field Service Representative (Telecom)

Teksystems NC as needed contractor

Deck-top Support Techn. 11/2015 – Present

Imaging Computers

Testing Desktops/Networking attachments.

Field Service Installer Representative

CSC Falls Church, VA

08/2007 - 11/2012

Deployed to Iraq &ISWA (Afghanistan), as Area Supervisor/Lead FSR/FSR for land, air, & sea systems for Flur/Raid/Warlock Projects.

PSDS II Operations & Maintenance

Raid Tower Operations & Maintenance

Eagle Eye Operations & Maintenance, circuit testing and turn-up.

Flur TFU Camera, Operations & Maintenance

Logistics and Acquisitions, of Raid Systems

MSTAR Radar Operations & Maintenance/PBX/VOIP/IT Phones/ Radar/Microwave

Flight Commander, Operations & Maintenance Of The 17 Meter Aerostat

Audio/Video, OS (Windows/Linux) Satellite NOC installer

Field Service Representative (Telecom)

Teksystems Glen Allen, VA 09/2011 - 11/2011

System Logistics and Acquisitions

Fiber installation and testing. ADC Noran Tel, input/output

Responsible for reading of schematics to build, install and troubleshoot the 4G Network

System Logistics and Acquisitions

Fiber installation and testing. ADC Noran Tel, input/output

Responsible for reading of schematics to build, install and troubleshoot the 4G Network coming from an OC-48 to T1 Networking System supporting LAN/WAN usages.

4G local power AC/DC installation, testing, building a small power internal station.

Flashwave 4500, Clock (Symmetricom 3500, Input & Output Panel, 5500, Edgelink install software, configuring LAN/WAN clocking issues connecting to world clock.

Communications Maintenance

United States Army Ft Meade, VA 06/2004 - 12/2007

OJT Network Administration, Perform circuit testing and turn-up,

Creating Domains for secure & non-secure networks.

Protocols, IP Addressing, TCP/IP, Voicemail, VoIp. Cisco Routers & Switches using Hyper-terminal, T1, CSU/DSU, Audio Visual Techn, Telephone conferencing, Monitor systems to identify network issues, (Polygraphs Systems)

Monitor systems to identify network issues tracking resolution by using appropriate diagnostic procedures.

Set-up, telephone, telephone switches, audio and visual repairs, computer hardware set-up and networking

Audio/Video install, testing, monitoring,

OS Windows/Linux server

Field Service Representative

L3 Titan Communications Fredericksburg, VA 02/2007 - 06/2007

System Logistics and Acquisitions,

Trained on AN/TRC-170

Asst. Project Management

On line Courses at Learn/DAU,

Creating secure and public pathways through switch/trunk circuits for T1.

Documents all network outages and service related events, perform day-to-day operational tasks

Field Engineer

MaCom Lynchburg,VA

01/2006 - 04/2006

Built, installed, and maintained, p-25 radio set, repeaters, towers, T-1 network servers, and simulcast capability for City of Lynchburg 911 system.

Assembled and programmed hardware and software-provided initial network administration and testing of system for dead spots and poor gain areas

Served as technical project coordinator for the entire project

Telecommunications Specialist and Medic

DCNGB Washington DC 09/1993 - 09/2004

Operation Noble Eagle, 95B Military Police, 31C Wiring Systems Specialist / 31V Communication Maintenance / 91A/B/W Medical Specialist (Active Secret clearance)

Provide security for Bolling AFB.

Performed Unit communications / telecommunications maintenance.

Responsible for checks, installations, operations of communications / telecommunications security devices (COMSEC). LAN/Wan testing.

Performed testing of power generators.

Built, maintained and tested Digital Group Multiplexers (DGM), Remote Multiplexing Combiners (RMC), repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution frames, and related equipment.

Provided support for the audio-video network center.

Telcommunications Engineer

KEI Pearson Falls Church, VA 01/2001 - 06/2002

Telecommunications Engineer (Active DOD & FBI Secret clearance

Supported high profile government contracts in various cleared facilities.

Project Manager for the Huffman Building II government contract facilities.

Certified on programming and sizing the Tadiran telephone switches.

Responsible for creating and installing groups, trunks and voice mails.

Performed office moves, ads and position changes for workstations, software and hardware. Created in house tracking program for secured lines & better performances.

Relocated shelf/slot/circuit from the Main Distribution Facility (MDF) to the Independent Distribution Facility (IDF) to the workstation. (Switch to D-mark to Closet to Station)

Responsible for identifying opens (breaks) and shorts from MDF to the IDF and tone out pairs to fix the break.

Performed originations & terminations on 110 IDF block to 66 MDF block.

Tails out on Electronic Key, Digital, & Analog lines.

Performed installation of power, and Firewalls for PRI as well as Analog lines.

Worked with Tadiran PBX Switches to access outside lines.

Managed Voice over IP. Tested with T-Birds, toners, Remedy tracking system,

CSU/DSU backward & forward reading upgrades, Lan/Wan circuit testing.

Voice administration set-up. Cell Phone Technology Secured Audio/Video testing, install,

Medical Specialist

US Army Ft Lee, VA

09/1984 - 09/1988

Administered drugs, orally or by injection, or perform intravenous procedures under a physician's direction.

Performed Phlebotomist functions and worked in the laboratory on rotations

Administered first aid treatment or life support care to sick or injured persons in prehospital settings.

Assessed nature and extent of illness or injury to establish and prioritize medical procedures.

Attended training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.

Comforted, reassured and treated patients.

Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims, or to receive instructions for further treatment.

Education and Training

Issuing Institution

Qualification

Course of Study

ECPI Technical

US Army 31V Communications Maintenance

Student

Associate's Degree

Network Security(Admin)

31V Communications Maintenance

Grimsley HS

High School Diploma

General High School Curriculum

Occupational Licenses & Certificates

Certification Title

Issuing Organization

Completion Date

Expiration Date

Security Clearance

United States Office of Personnel Manage

10/1993

10/2009

Certified Phlebotomist

American Society of Phlebotomy Technical

06/1993

A plus Certification

Northern Virginia Community College

06/1993

Additional Information

I am presently a student at ECPI Tech, for Network Administration.

United States Army, Army National Guard, Army Reserve - medical technician and telecommunications technician in 3 different assignments - Honorably Discharged.

Field service telecommunications experience includes mid-level telecommunications field service rep., tech support, network project management, systems planning, and staff training. I will relocate.

Additional Certifications:

ECPI Security Systems (Network Administration Present

DoD Level 1 and 2 Anti-Terrorism Awareness Certified

PSDS II Operator’s & Maintenance Course, Raytheon, Falls Church Va. 2007

Raid Tower Operator’s & Maintenance Course, Raytheon, Huntsville Al. 2007

Eagle Eye Operator’s & Maintenance Course, Raytheon, Huntsville Al. 2007

Flur TFU Camera, Operator’s & Maintenance Course, Raytheon, Huntsville Al. 2007

Logistics and Acquisitions, Raytheon, Huntsville Al. 2007

MSTAR Operator’s Course DRS Technologies, St. Louis MO. 2007

Flight Commander 17 Meter Aerostat Course, Elizabeth City, NC. 2007

2007 Logistics and Acquisitions, On line Courses at Learn/DAU

2001 ECI Tadiran Telephone Switches (Flexicom)

CBT Web Training

Northern Virginia Community College, ICTS, Alexandria, VA

A+ Certified System Engineering Program.

Winstar Wireless Fiber Optic’s, Tyson Corner, VA

U.S. Army Communications Maintenance (31V) Ft. Sill, OK

Audio/Video Techn

U.S. Army Medical Specialist (91A/B) Ft. Sam Houston TX

North Carolina A&T State University, Greensboro, NC

References:

Jemel Robinson *****.********@******.*** 336-***-****

Supervisor: JReynolds

Mike *********@*****.*** 336-***-****

Supervisor: JReynolds

Gino Taylor *********@*****.*** 202-***-****

NCOIC: USArmy NGB

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