Sales, critical thinking, problem solving, relationship building, etc

Danisha Mendiola

Elk Grove, CA

***************@*****.*** 510-***-****

Sales and Account Manager

~ Summary of Qualifications ~

Results-driven professional with robust educational foundation and over 14 years of progressive experience in sales, business development, customer service and account management.

Cultivates and maintains key relationships with management, strategic partners, clients, vendors and colleagues.

Excellent leadership skills demonstrated by motivating and inspiring teams to meet aggressive deadlines.

Solid history of successfully achieving and exceeding performance targets.

Professional Experience

Dell EMC- Austin, TX

Account Manager, February 2017 to July 2017

Qualify customer challenges and position Dell/Partner solutions. Liaise with customers and Dell partners to address business opportunities.

Key Contributions:

Q117 Achieved 200% of Quota

Q217 Achieved 210% of Quota

Create and execute marketing initiatives, which increased over all sales

Managed medium business accounts worth 4.2 M in annual sales

Managed customer opportunities from discovery to close

Wind River an Intel Company Alameda, CA

Manager, Global License Compliance, March 2014 to September 2016

Responsible for the management of internal and external pipeline of client accounts for leading software provider. Verify customer compliance with contract terms and licensing fees. Process annual subscription license if customer out of compliance. Grow production license business year over year. Booked high volume transactional business.

Key Contributions:

Establish and cultivate client relationships to broaden scope of work and drive sales.

Analyze client usage. Reduce unnecessary fees by identifying production license reporting. Upgrade and facilitate the migration to next generation systems and platforms.

Consistently achieved sales of over $1million dollars over last 3 quarters.

Account Executive, January 2011 to March 2014

Accountable for handling all phases of the sales cycle from conception to completion. Communicated Unique Value Proposition to target markets resulting in the successful penetration of strategic accounts. Process annual subscription renewals, sell Wind River full book of business i.e. subscription and perpetual licenses, training and hardware. Set up executive meetings and technology refreshes.

Key Contributions:

Exceeded performance targets for last 4 quarters with achievement of 100% to 110% of sales quota.

Ranked first or second in quarterly SPIFFS on a consistent basis.

Conducted marketing research to identify key decision makers in order to pursue business development efforts effectively.

Collaborated with local Distributors, Representatives, and the Direct Sales Team to coordinate sales efforts and close business.

Performed at a 95% close rate, and grew renewals in Q3 and Q4 through the presentation of multiple year options.

Ranked as top 3 Account Executives by peers on a regular basis.

Sales Support Representative, September 2007 to January 2011

Provided an extensive blend of sales support including quote proposal development and customer order processing. Assisted account executives and the renewal team with the execution of internal processes.

Key Contributions:

Aligned with legal department to ensure the accurate generation of legal agreements. Drafted comprehensive legal documentation and submitted to legal professionals for review.

Clear Benefits Santa Clara, CA

Account Manager, January 2006 to July 2007

Furnished post-sale support to client accounts for from point of installation for benefits management software firm.

Key Contributions:

Maintained and monitored client account statuses and communicated needs to sales team to drive sales and expand business.

Provided service and support to clients and staff regarding all system related queries and informational needs.

Performed after sales reviews to assess software functionality and ensure customer satisfaction.

Handled customer issues and ensured resolution prior to escalation.

Guided and supported clients through enrollment process.

Interfaced with clients to remove potential barriers to success and to facilitate communications.

Acted as liaison between clients, cross-functional teams and key stakeholders. Translated business needs into technical terms and vice versa.

Education

Master of Science, Industrial and Organizational Psychology University of Baltimore, Baltimore, MD

Bachelor of Arts, Psychology and Political Science San Jose State University, San Jose, CA

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