Office Customer Service
Resume:
Schevon Eleanor Charles
Bowie, MD 20715
Mobile: 240-***-****
Email: *******.*.*******@*****.***
Desired locations: United States - MD United States - DC - District of Columbia
Work Experience:
DHHS/FDA/CFSAN/Office of Regulations, Policy, and Social Sciences
5001 Campus Drive
College Park, MD 20740 United States
12/2014 - 12/2016
Salary: 85,000.00 USD Per Year
Hours per week: 40
Series: 0301 Pay Plan: GS Grade: 12
Committee Management Specialist (This is a federal job)
Duties, Accomplishments and Related Skills:
Served as an expert on advisory committee management matters and assisted the Designated Federal Officer (DFO) in providing management of the Food Advisory Committee meetings and events. Coordinated the acquisition and use of SGEs from within and outside the Center. Notified candidates and incumbent SGEs on legal requirements and limitations. Interpreted regulations and provides guidance on standards of conduct, conflict of interest, waivers, travel, meeting logistics and salary
Requested and secured information from SGEs on their personal and inputted financial interests which could be affected by the outcome of the meeting. Anticipated conflicts and knew when to obtain additional information; deciphered inter-relationships; and identified possibilities of waivers and potential outcomes if waivers are not sought
Prepared written reports for the record of all pre-meeting considerations and decisions. Drafted and coordinated committee charter establishment/ renewals, and nominations for new committee members for timeliness and compliance with FDA policies and procedures, the Federal Advisory Committee Act (FACA), and the Government in the Sunshine Act (GSA). Coordinated documents for posting on the FDA Website/Food Advisory Committee web page
Attended advisory committee meetings, teleconferences, and site visit reviews to ensure compliance with FACA, GSA, the Privacy Act, and other regulations. Assisted the DFO in the preparation of the meeting summary. At meetings, resolved any conflict concerning issues with meeting venue, audio visual needs, transcription services, travel, hotel reservations and logistical issues which may arise during and after an advisory committee meeting or site visit review
Supervisor: Susan Bernard 240-***-****)
DHHS/FDA/OC/OPPL/RCS
10903 New Hampshire Avenue
Silver Spring, MD 20993 United States
04/2010 - 12/2014
Salary: 69,400.00 USD Per Year
Hours per week: 40
Series: 0301 Pay Plan: GS Grade: 11
Program Support Specialist (This is a federal job)
Duties, Accomplishments and Related Skills:
Assisted the Designated Federal Officer in providing management of the Risk Communication Advisory Committee to include meeting agendas, background materials, and presentations. Provided expertise on advisory committee issues by reviewing agency procedures for program efficiency and providing solutions to make these procedures more effective for the Risk Communication Advisory Committee. Managed and completed nomination packages and personnel documents for members nominated and appointed to serve on the Risk Communication Advisory Committee in accordance with HHS directives and the Federal Advisory Committee Act (FACA). Monitored and evaluate new submissions of candidates to become members of the Risk Communication Advisory committee or determines when a committee members needs to be removed.
Tracked the operating budget and reconciles expenditures for the Risk Communication Staff (RCS), Program Evaluation and Process Improvement (PEPI) Staff, and the RCAC to include logistical needs, travel, payroll, and special assignments for the RCAC members and consultants and provides a biweekly update to the Director of each staff
Developed and implemented a process map to ensure Risk Communication Advisory Committee (RCAC) members travel authorizations and vouchers are processed in a timely manner and in accordance with HHS and FDA travel regulations. Also, conducted technical reviews of the travel authorizations and vouchers to ensure RCAC members reimbursements are accurate and received in a timely manner
Served as an expert in a variety of software programs, such as Outlook, Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and Access. For example, used Excel to track over 40 Risk Communication Staff projects
Planned, scheduled, and managed the logistics for the RCAC meeting to include, locating a venue, meeting preparation, travel coordination, obtaining audio visual and transcription services, and transportation for committee members
Served as the IMPAC credit card holder for the Office of Planning, which includes serving as the primary contact for purchasing supplies, equipment, staff training, committee meeting services, and other materials
Prepared requisitions using the Unified Financial Management System (UFMS). For example, prepared N requisitions for the government purchase card and Y requisitions for transcribing services
Maintained a working relationship with the Office of Planning staffs, Office of Management, OAGS, and RCAC members and consultants, in order to ensure personnel, travel, and procurements packages are processed in accordance with FDA regulations and in a timely manner
Managed the FDA Risk Communication Advisory web page to include editing, updating, and post agendas, background documents, presentations, meeting notice, open public hearing comments, and committee roster ensuring web content is 508 compliant and in accordance with HHS and FDA guidelines
Composed memorandums, letters, and e-mails in response to Office of Planning and RCAC inquires
Prepared nomination and retirement packages for Special Government employees (SGE) serving on the Risk Communication Advisory Committee for processing by the Advisory Committee Oversight and Management staff (ACOMS)
Served as an expert in reviewing appointment waivers, establishing policies and utilizing available databases such as Agency Information Management System (AIMS)
Served as an expert for the Office of Planning on the travel regulations, including preparing travel authorization and vouchers for domestic and international travel
Served as an expert on timekeeping issues for the RCS and PEPI Staffs
DHHS/FDA/CVM/ONADE
7500 Standish Place
Rockville, MD 20855 United States
02/2008 - 04/2010
Hours per week: 40
Series: 0963 Pay Plan: GS Grade: 07 Application Examiner (This is a federal job) Duties, Accomplishments and Related Skills:
Analyzed CVM requirements and data such as office space, employee duties and seniority to organize office moves for 25+ bargaining unit employees and also new employees. Identified office requirements such as furniture and equipment through interviewing and inspecting original office space. Prepared reports, correspondences and space layouts to identify and coordinate appropriate actions for office move. Maintained records of equipment, space and employees for future plans of expansion
Prepared domestic, foreign, sponsored and local travel using GovTrip travel system for 45+ Team leaders, Reviewers and support staff
Prepared and maintained Time and Attendance for 38+ program staff using the Enterprise Administrative Support Environment (EASE) and the Integrated Time and Attendance System (ITAS)
Examined and tracked consultative reviews on applications (NADAs, INADs, and GCs) for the Division. Examined material according to established guidelines, or evaluated complaints
Monitored INAD/NADA inventory on a periodic basis through the use of CVM's computer based tracking system to determine the appropriate action based on data collected
Used spreadsheets to keep track of property records, travel expences, and employee data Assigned, submitted, and managed applications through the FDA Corporate Database Portal (CDP)
Maintained property accountability for ONADE/CVM items by conducting analytical studies and reporting findings Summarized and presented information such as travel, government credit cards and human resources to divisional staff
Ordered all furniture and office supplies for Division Supervisor: Dennis Bensley 240-***-****) Okay to contact this Supervisor: Yes
DHHS/IHS/DG
Rockville, MD United States
04/2007 - 02/2008
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 06
Grants Technical Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Worked closely with Grant Management Specialist in the grant application process by using the Grant Administration Tracking and Evaluation System (GATES)
Aided in the review of drafted and finalized Native American documents to determine proper destination Provided support to potential applicants in the submission of grant related material and applications electronically
Analyzed applications and related supporting material by entering specific codes and correcting grant cycle codes into GATES Served as lead person for establishing and maintaining Native American grant files by Area Offices
Distributed copies of application, awards and reimbursement documents to appropriate Native American regions such as Billings and Albuquerque
Generated purchase requests and placed order for all office supplies, office equipment, upgrades, printing services and equipment maintenance
DHHS/NIH/DEAS/OD/NIDDK
Bethesda, MD United States
04/2005 - 04/2007
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 06
Extramural Support Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Served as travel coordinator for 9+ Program Directors which included preparing domestic, foreign, sponsored and local documents Inputted travel information into the NIH Business System (NBS) for the review, approval and development of travel reports
Provided expert advice on matters pertaining to travel issues and administrative procedures Assisted in the development of technical advice and guidance of travel policies and procedures
Provided on-the-job training to new employees in program functions and coordinating logistical support
Analyzed and Coordinated schedules for on-the-job training for new employees to ensure adequate training and office coverage Conducted reviews and evaluations of new employee training and performance by analyzing productivity
Served as liaison between the Administration Office, Program Directors and companies in private sectors
Assembled training nominations by using the NIH Integrated Training System (NIHITS) database when training was requested by program staff
Prepared purchase requests such as professional service contracts, registrations and honorariums
Researched, retrieved, processed and tracked information from PubMed and the NIH Information for Management Planning, Analysis, and Coordination System (IMPAC II)
Collected, prepared, and formatted data from researched data
Typed, edited and formatted correspondences before being sent to Principal Investigators
Scheduled and coordinated appointments and meetings for Program Directors using Microsoft Outlook and NIH databases Updated and maintained official grant files, related documents and office manuals
Responded to technical and non-technical grant questions
Supervisor: Rosa Sorrell 301-***-****/134)
Okay to contact this Supervisor: Yes
DHHS/NIH/DEAS/OD/NIAID
Bethesda, MD United States
08/2004 - 04/2005
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 04
Extramural Support Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Provided logistical support to Scientific Reviewers by coordinating high level scientific meetings and teleconference Arranged for meeting locations and dates. Also arranged for specific meeting materials and audio visual equipment
Tracked and supplied meeting information for 15+ meeting participants including that which related to registration, travel, lodging, per diem payments and honoraria
Wrote and prepared documents such as confict of interest reports to ensure proper application distribution Prepared and distributed meeting materials for mail out submission
Used Microsoft Excel and Word to create a variety of narrative and tabular materials such as conflict of interests spreadsheets, meeting rosters, statistical formats, reports and other documents for scientific review meetings
Managed and extracted data such as program class codes, reviewer information, scores and grant review codes in the Committee Management system and other grant databases
Reviewed all outgoing correspondence for grammar, punctuation, syntas, and format Developed and implemented procedures for data collection
Used the Extramural Customer Assistant Request System (ECARES) to coordinate and establish work requests and deadlines to efficiently support staff via work balancing
Supervisor: Sandra Scarbrough 301-***-****)
Okay to contact this Supervisor: Yes
DOC/NOAA
Caraway Court
Glenarden, MD 20774 United States
11/2000 - 08/2004
Hours per week: 24
Series: 0326 Pay Plan: GS Grade: 04
Office Automation Clerk (This is a federal job)
Duties, Accomplishments and Related Skills:
Organized and routed portions of supporting documents such as email announcements for all of National Oceanic Atmospheric Administration (NOAA), District of Columbia (DC), Silver Spring (SS) and Office of Finance and Administration (OFA) with minimum supervision
Managed personal property and government vehicle usage
Maintained procurements by stamping, copying, filing and sending original invoices out through inter office mail
Performed general clerical support duties such as receiving visitors, answering phones, paging and receiving and distributing inter office and US mail
Updated intercom listings, and also took on miscellaneous request such as photo copying and arranging luncheons
Used a variety of basic recurring word processing software functions and procedures such as Microsoft Word, Excel and Power
Point to produce a variety of documents Supervisor: JosephSmith III 301-***-****) Okay to contact this Supervisor: Yes
Education:
Frederick Douglass High School Upper Marlboro, MD United States
High School or equivalent 06/1999
GPA: 3.0 of a maximum 4.0
Montgomery College Rockville, MD United States Some College Coursework Completed 0/0
Credits Earned: 39 Semester hours
Major: Business Minor: Computer Applications Relevant Coursework, Licenses and Certifications: -
Job Related Training:
Maintaining Assets in PMIS
Project Management: Skills for Success Unified Financial Management System
Web Content Management System Intergrated Time and Attendance System (ITAS) GovTrip Travel Preparer
Property Management Foreign Travel Domestic Travel
References:
Karen Strambler
Designated Federal Officer
Department of Health and Human Services
*****.*********@***.***.***
Susan Bernard
Director
Department of Health and Human Services
*****.*******@***.***.***
Rosa Sorrell
Management Analyst
****.*******@****.***
Additional Information:
Awarded FDA 2012 Outstanding Service Award
Awarded DEAS 2006 Customer Service Award
Contact this candidate