Customer Service Insurance

Alicia A. Thompson

*************@*****.*** **** Polar Rock Terrace SW, Atlanta GA, 30315 404-***-****

Data Entry Specialist

Enthusiastic and motivated team player, eager to learn and demonstrate a strong work ethic, coupled with the desire to excel and the discipline to perform at a high level. Technically qualified Data Entry Specialist willing to undertake challenging assignments, solve problems, and achieve goals in spite of obstacles.

Education

Centura College, Norfolk, VA

Summa Cum Laude Medical Billing and Coding Diploma

Core Competencies

●Interpersonal Skills

●Intermediate Computer Skills

●Insurance Billing

●Communication Skills

●Customer Service

●Adaptability

Verbal & Written

●Scheduling

●Initiative

●General Office Skills

●11,000 KPH

●Type 60+ WPM

●Attention to Detail & Accuracy

●Stress Tolerance

●Payment Posting

Employment History

Arise Virtual Call Center

November 2016 – Present

Independent Contractor

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Cox and Kings Global Services Sandy Springs, GA

October 2015 – September 2016

Visa Consultant

●Process Visas for clients traveling to India

●Data Entry

●Provide customer service

Sandy Springs Family Medicine and Urgent Care Sandy Springs, GA

January 2015 – May 2015

Billing Specialist

●Accurately applied payments to patient accounts

●Verified Insurance

●Posted and reconciled insurance and patient payments

●Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts

●Retrieved Electronic Remittance Advice

●Followed up on insurance and patient aging

JL Electric, LLC. Hapesville, GA

November 2013 – September 2015

Administrative Assistant

●Maintain office files

●Answer phones

●Prepare invoices

●Schedule appointments

●General office duties

North East Physicians’ Group Gainesville, GA

January 2014 – April 2014

Payment Poster

●Retrieved checks by payer and entered patient specific information into Allscripts

Guardian Homecare Norfolk, VA

April 2012 – August 2013

Billing Specialist

●Accurately applied payments to patient accounts

●Verified Insurance

●Posted and reconciled insurance and patient payments

●Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts

●Retrieved Electronic Remittance Advice

●Followed up on insurance and patient aging

Personal Touch Home Care of VA Norfolk, VA

August 2007 – March 2012

Staffing Coordinator – (June 2011 – March 2012)

●Coordinated and scheduled patient care staff

●Provided assistance to administrative staff

●Communicated with the patients and families regarding desired services

●Processed payroll for field staff

Medical Records Coordinator – (January 2011 – June 2011)

●Sorted and filed clinical documentation in patient charts

●Maintained a tracking system of physician orders and plan of care in order to maintain compliance

●Communicated with physicians, nurses, and other medical staff for the accurate and timely collection of physician orders and plan of care

Billing Coordinator – (December 2010 – December2011)

●Accurately applied payments to patient accounts

●Verify Insurance

●Posted and reconciled insurance and patient payments

●Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts

●Retrieved Electronic Remittance Advice

●Followed up on insurance and patient aging

Human Resources Coordinator – (August 2007 – December 2010)

●Assisted the Administrator/Regional Administrator with management and organization of the human resource function

●Maintained complete and accurate personnel files

●Assured that all staff received appropriate orientation according to policy

●Verified employment reference checks, background check, and applicable screening exams on candidates in a timely manner

MACY’S Norfolk, VA

October 2010 – May 2011

Beauty Advisor

●Demonstrated products and techniques to create a lasting positive impression of me, Macy’s, and Estee Lauder

●Built customer relationships

●Initiated service consultations, regular purchase follow-up and replenishment calls and maintenance of a client file

Dillard’s Norfolk, VA

September 2005 – August 2007

Beauty Advisor

●Built customer relationships

●Initiated service consultations, regular purchase follow-up and replenishment calls and maintenance of a client file

●Utilized customer service techniques and professional selling skills to achieve personal and team productivity goals.

Technology Summary

Experience in MS Office (Word, Excel, Outlook, Power Point, and Publisher), AS400, Allscripts, Generations, and Medisoft

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