Disaster Recovery Manager

WILLIAM GAYLORD

Lansdale, PA ***** *********@*******.***

267-***-**** www.linkedin.com/in/william-gaylord

IT DISASTER RECOVERY LEADER

Business Continuity Disaster Recovery Team Development Unisys

Demonstrated partner, to business and clients, bringing a record of reducing costs and increasing revenue while ensuring quality delivery against target. A flexible and proactive disaster recovery manager who has successfully built and led a nationwide technical team in multiple disaster recovery data centers. Initiates and executes strategies to streamline processes, facilities, and workloads to free up resources for new initiatives. Solid technical skills built with foundation in masters in Computer Information Management.

PROFESSIONAL EXPERIENCE

Sungard Availability Services, Philadelphia, PA 2001 –2017

Manager, Technical Services Delivery (2014 – 2017)

Managed all aspects of multiple data centers in a disaster recovery environment. Systems operations, network operations, change management, budgeting, and facilities. Led local and remote team at multiple disaster recovery facilities nationwide. Managed hiring/interviewing, training and development, workload and schedules.

100% success rate while executing customer’s disaster recovery plans

Significantly reduced recovery time objectives for customer’s by making change recommendations to their disaster recovery plans

Successfully eliminated the need to hire two new employees by implementing a cross training program for existing staff into the networking career path. Program also resulted in staff obtaining CCNA Certifications

Led team to complete project in deploying 2500+ PC workstations across 8 centers, ahead of schedule by 16%, and under budget by 5%

Successfully closed several facility upgrade projects, on time and on budget, by collaborating with several internal departments and effectively reducing overhead in processes

Manager, Warminster Operations (2002 – 2014)

Managed and supported all aspects of the Warminster Service Center. Systems Operations, Network Operations, Facilities, Shipping/Receiving, and Security; recruited staff that provided UNISYS OS2200 and MCP mainframe support on several mainframes and Windows Servers for over 300 clients in a very progressive, disaster recovery environment.

Proposed and spearheaded the research, development and implementation of a product into the Sungard AS product line that increased revenue by $250K per year and saved each of our clients up to $25K per year

Achieved 100% on 2009, and 2012 external audit by successfully preparing Warminster facility for ISO 9000 audits

Increased client’s Post Test Survey scores from average of 4.3 to 4.94 out of a possible 5 within two years, by successfully rebuilding the recovery operations team in 2012, and using effective leadership skills

Successfully recovered a client to 100% operational after hurricane Katrina, while supplying us with just a database backup

Senior Systems Engineer (2001 – 2002)

Assisted client’s in developing, and executing, disaster recovery plans

Setup hardware, and managed clients’ disaster recovery exercises and disasters

Provided Unisys OS2200 and MCP mainframe support, as well as multiple Windows servers for over 300 clients in a disaster recovery environment.

OTHER RELEVANT EXPERIENCE

Senior Systems Administrator – Unisys Corp., Cherry Hill, NJ (1994-2001)

System administrator for 13 clients on Unisys OS2200 and MCP ClearPath systems in an outsourcing environment

Assisted client’s in developing disaster recovery plans in an outsourcing environment

Executed disaster recovery plans for Subaru of America on an annual basis

EDUCATION & PROFESSIONAL CERTIFICATIONS

MS, Computer Information Management, Summa cum Laude - Chelsea University, London, UK

Completed Certifications in Lean Six Sigma Green Belt, Essentials of Project Management, Mastering Project Management – Villanova University, Philadelphia, PA

PROFESSIONAL DEVELOPMENT & RECOGNITIONS

Earned several ACES Awards for Outstanding Customer Service

Six Sigma and Lean Foundations and Principals – (2017)

ITIL 2011 Edition Overview: Introduction to the ITIL Framework – (2017)

Data Center University Associate Development Path – Energy University by Schneider Electric (2017)

How to Delight Your Customers, Fred Pryor Seminars (2007)

How to Handle Difficult & Demanding Customers, Rockhurst University CEC (2007)

How to Handle Difficult People, Rockhurst University CEC (2004)

Leadership Training for Managers, Dale Carnegie Training (2002)

VOLUNTEER AFFILIATIONS

Director, Fundraising Philadelphia SYMMETRY (2015 – 2017)

Recommend and coordinate all fundraising activities for 9 levels of competition teams for this 130 member, 501c3 organization for synchronized skating.

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