Customer Care Executive

CURRICULUM VITAE

EUGINEA KHARBHIH

NONGSDER BLOCK-1

UMIAM, RI BHOI DIST

MEGHALAYA.793103

*****************@*****.***

Mobile No: +918*********

CAREER OBJECTIVE:

To build a prosperous career with a good base experience communication skills. I want to be an active part of this growing Industry by putting my effort and potential to the task assigned to me, with my determination and hard work to the best of my knowledge and capability.

SUMMARY QUALIFICATION:

4+ years’ experience in Data entry and related tasks

Proven ability to operate various data entry software

Good attention to detail

3+ years’ experience in Customer Care Executive dealing with customer inquiries in Telecom Industry

Excellent communication skills in English and Hindi

Ability to work with minimum supervision in a busy environment

Working knowledge of MS office, MS Excel, MS window and well conversant with Internet

CAREER EXPERIENCE/JOB HISTORY:

2010-2014: Customer Care Executive, S. S. Netcom Pvt. Ltd, Shillong

Handling Incoming calls from a Regional Customers base

Provide detailed information on services and products to customers inquiries

Make appropriate storage recommendations based on customer requirements

Enter accurate and complete customers information into system

Maintain updated records of all customer interactions

Research and resolve service on product and billing issues

Produce everyday calls report for management

Achieve and exceed key performance indicators in all areas

2007-2010: Data Entry Operator, S. S. Netcom Pvt. Ltd, Shillong

Enter Customer Application Form into system

Make a bunch of Customer Application Form

Compile statistical reports on data

Confidentially handled Customer documents and Customer information

EDUCATION:

2003-2007: Bachelor of Arts in English Literature, Seng Khasi College, Shillong

PERSONAL DETAILS:

Father’s name : (L) SURESH THAPA

Mother’s name : SHANSI KHARBHIH

Gender : FEMALE

Marital Status : UNMARRIED

Passport No : P3688422

Permanent Address : NONGSDER BLOCK 1

UMIAM, RI BHOI DIST

MEGHALAYA, 793103

Hobbies : LISTENING MUSIC AND COOKING

This is to certify that the above information is correct and true to the best of my knowledge.

[Euginea Kharbhih]

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