Manger of corporate Data Center, Computer operator to SR. operator

Ralph Moricco

Address: ** ********** ***** **** *****, NY 10994

Contact Information: Phone: 914-***-**** / Email: ********@***.*** Summary:

Over my 20+ year career in banquet hall managing, I have handled all executive, administrative, and operational functions, including but not limited to staffing, event materials, inventory planning, payroll, set up and overall supervision and management of the success of planned events. Experience:

Marina Del Ray Catering Hall

General Manager 1994-2016

Managed a banquet business level averaging 9 million/year in my 22 years with the company continually meeting and in most years exceeding revenue goals.

Managed day to day operations of the banquet facility. This included booking and confirming a broad range of events up to 1000 people in multiple rooms for both corporate and social events

Efficiently monitored and managed payroll, budget, effective costing and resource allocation which led to the increase in company profit margin by 3% year over year.

Executed a companywide computer system for bookings of all parties tracking all reservations, deposits, and payments in one easy location.

Negotiated pricing including sales minimums and menu pricing, conduct site visits, prepare and send out proposals and contracts and assist with menu selection with great attention to detail.

Up sold menu items to maximize revenues while providing increased value and an exceptional experience to our guests

Managed all employees of hall including 4 captains, 50 full time banquet servers, 30 kitchen staff as well as cleaning staff and parking attendants.

Effectively communicated and worked closely with Banquet, Culinary and all other operational departments to ensure smooth execution of all events including conducting weekly Banquet Event meetings with the Executive Chef and pre shift meetings with the Captains and Servers

Created schedules for each server in accordance to the level of business.

Mediated and handled interpersonal disputes between employees which led to discretionary action when warranted and sometimes termination.

Ciba-Geigy Corporation 1972 – 1994

Manager of Corporation Data Center & Planning 1989 to 1994

Delivered stable and responsive application, server, data storage, backup services and software for the Development, Corporate, and Production datacenter environments including the Data Center migration to Greensboro, North Carolina.

Initiated the lead role in ensuring the security and compliance requirements of networks and protected data.

Wrote standard operating procedures (SOPs) and maintained content of current documentation for data center and system operations

Collaborated with business leaders to design solutions that meet evolving company objectives.

Contributed significantly to capacity, scalability, and budget planning by managing 10-million-dollar budget per year with 30 direct reports.

Performed maintenance and upgrades during off-hours and provide 24 X 7 on-call network support. Technical Support for Operations 1982 to 1988

Evaluated system potential by testing compatibility of new programs with existing programs including SMP/E, SYSGENS, I /O GENS

Evaluated expansions or enhancements by studying work load and capacity of computer system.

Achieved computer system objectives by gathering pertinent data; identifying and evaluating options and then recommending a course of action.

Evaluated vendor-supplied software by studying user objectives and then testing this software compatibility with existing hardware and programs.

Placed software into production by loading software into computer and entering necessary commands.

Maximized use of hardware and software by training users, interpreting instructions and answering questions.

Prepared reference for users by writing operating instructions for all to follow. Promoted to - Senior Computer Operator 1972 to 1982

Operated the computer systems including DOS IBM 370/145, MVS/JES IBM 370/158, MVS/JES IBM 370/158 MP, MVSXA/ JES2 IBM 168 MP, IBM 3090/400, as well as related peripheral equipment.

Prepared control tapes and checked control data.

Prepared data for processing independently.

Assisted in establishing and maintaining schedules while setting priorities for the efficient utilization of the computer and all related equipment.

Tested equipment prior to use to analyze machine stops ensuring proper corrective action was taken when needed.

Diagnosed malfunctions of computer system and related equipment and made adjustments where necessary.

Consulted with superiors and reported problems and deviations affecting work load and scheduling.

Maintained magnetic tape files and punched card files.

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