To have a job where I can utilize my education and work experience to meet team goals and provide excellent customer service.

SKILLS AND POTENTIAL VALUE

Bilingual English/Spanish

Excellent Customer Service

Proficient in Excel, Word, Power Point and Outlook

Knowledge with Cash Register

Experienced with Multi-Line Telephone Systems

Knowledge of administrative and clerical procedures

Experienced in Word processing, managing files and record keeping

Work well independently and as part of a team

Able to work in diverse groups

Skills with past jobs:

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Checked to ensure that appropriate changes were made to resolve customers' problems.

• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Referred unresolved customer grievances to designated departments for further investigation.

• Determined charges for services requested, collect deposits or payments, or arrange for billing.

• Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Solicited sales of new or additional services or products.

Please feel free to contact me if you feel as though I'd be a good candidate, thank you!