Customer Service Representative
Resume:
Lisa Erickson
Zephyrhills, FL 35542
*************@*****.***
OBJECTIVE: To find a rewarding occupation where my experience will be utilized and to enjoy what I am doing.
QUALIFICAITONS: Customer Service
Data Input
10 key expert typist
EDUCATION: Newark Valley High School
Newark Valley, NY Diploma Business
BOCES Vocational School
Binghamton, NY Medical Secretary
Everest College
Online Medical Billing Specialist
EXPERIENCE:
6/16-Present EGS
Customer Service Representative
Completed and Certified Tracking Representative
Completed and Certified Shipping and Universal Representative
11/11-9/15 Comdata
Oversize Permit Auditor
Started as a permit specialist, advanced to Trip and Fuel Auditor.
Then moved up to oversize permit auditing.
7/11-11/11 Comdata/Kelly Services
Brentwood, TN
Permit Specialist
8/09-4/11 Received Unemployment through Missouri, at which time I volunteered as a Secretary for the Branson Christian Academy. I set up the library system, kept daily attendance, report card, newsletter, corresponding via mail with parents, catering, and kept the filing system including accounts payable.
06/08-08/09 Holiday Inn Express and Suites
Branson, MO
Night Auditor
Night Auditor, Greeting Customers, Run daily reports, input of employee time and hour totals, troubleshoot all credit card disputes with access to company account, data input of all daily statistics to database to send to Corporate Office on a nightly basis.
09/07-02/08 Vanderbilt University Temporary Services
Nashville, TN
Sr. Executive Secretary
Travel arrangements and reimbursement, meeting coordination, catering, meeting and agenda and filing. Upon completion of my assignment I was requested by the Manager of Animal Research to cover for the absence of her secretary and then once again back to cover for the Vice Chancellor as her Executive Secretary.
09/06-08/07 Lockheed Martin/Aspen
Owego, NY
Jr. Administrative Assistant
Take all calls forwarded for Engineers. Set up meeting for 13 Engineers involving large groups. Making travel arrangement and staying with in the per diem. Catering, scheduling guests to visit the facility with security clearance. Generation of slide presentations, and data base expenses for the engineers.
06/03-09/06 Not employed due to a traumatic accident.
06/96-06/03 New York State Electric and Gas
Ithaca, NY
Field Service Representative
Started in the Mail Room, within a month qualified as a transaction process. Advanced to Customer Service, took Stock and inventory for Gas Department and gas relight school. As a Field Service Rep I was responsible for electric and gas turn on’s and turn off’s.
03/89-06/96 Cornell University
Ithaca, NY
Administrative Assistant
Started in the Department of International Students and Scholars as a receptionist. Greeting students, registration of incoming students, scheduling appointments, typing of critical visas. Transferred to the Department of Psychological Services which involved file generation and maintenance of incoming and returning students. Answer phone, greet clients, dictation of doctor’s notes. Ability to keep calm and professional in crisis situation.
SKILLS: Excel Power Point Outlook 10 Key
Contact this candidate