Executive Director Senior Living
Resume:
Katheryn Weise
Roswell, GA 30076
Telephone: 404-***-****
E-Mail: **********@***.***
SUMMARY OF QUALIFICATIONS
Seasoned healthcare executive with a broad background in residential care management including: sales, customer care/complaint abatement, employee management, regulatory compliance, risk mitigation, employee and resident litigation.
SKILLS / EXPERIENCE
Operations
• Skilled at reviewing and negotiating corporate contracts
• Developed and implemented operating and capital budgets
• Filed medical billing claims for Medicaid, Medicare and Private Insurance
• Effectively managed collection efforts
• Proficient in the Medicare Lien Program (MMSEA)
Human Resources
• Achieved a 7% turnover rate of Certified Nursing Assistants (nursing home industry average - 42%)
• Hired, trained and counseled direct report employees
• Developed and implemented employee schedules
• Managed up to 7 department heads
• Successfully defended 4 unemployment hearings with Georgia DOL Customer Service / Effective Communications
• Successful mediator
• Confident public speaker
• Developed numerous customer service programs and risk management training materials for students of varied skill sets
• Computer literate in standard office software
Risk Management / Litigation
• 12 years’ experience reviewing medical records for the purpose of evaluating risk and determining legal liability
• Medical Malpractice claims investigation, evaluation and settlement negotiations
• Personal Injury claims investigation, evaluation and settlement negotiations
• Corporate representative at mediations for medical malpractice, personal injury and worker’s compensation cases
• Auto and Property claims investigation, evaluation and settlement negotiations
• Developed a tool and conducted risk assessments for nursing facilities
• Developed policy and procedures for emergency management and ongoing safety programing for nursing facilities
• Developed a patient transportation safety program Medical Records
• 20 years medical records experience
• Created and managed a document tracking system and database for medical record requests
• Expertise in medical record statutes in over 20 states
• Developed training presentation for legally defensible medical documentation
• Competent in HIPAA regulations
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Katheryn Weise
Telephone: 404-***-****
E-Mail: **********@***.***
WORK HISTORY
The Georgian Lakeside Assisted Living and Memory Care: Executive Director September 2016 - July 2017
The Benton House Alpharetta Assisted Living and Memory Care: Executive Director November 2015 – September 2016
SavaSeniorCare Administrative Services: Family Resolution Services Director, Risk Manager, Claims Manager June 2003 - November 2015
Texas Children’s Hospital: Mobile Medical Unit Director April 2000 – May 2003
The Lighthouse of Houston: Community Service Center Director August 1999 – April 2000
Marriott Senior Living Services: Assisted Living Executive Director September 1996 – August 1999
Seven Acres Jewish Geriatric Center: Social Worker, Admissions Director September 1994 – September 1996
Briarwood Healthcare Center: Social Worker
October 1992 – September 1994
EDUCATION
Bachelor of Arts Social Work, Baylor University, August 1992 Paralegal Certificate, University of Georgia, April 2015 AWARDS
Financial Satisfaction Award, Marriott Senior Living Services
-- Achieved for meeting budget
Customer Satisfaction Award, Marriott Senior Living Services
-- Achieved 95% Customer Satisfaction rating
Employee Satisfaction Award, Marriott Senior Living Services
-- Achieved 89% Employee Satisfaction rating
REFERENCES
John Elliston, Chief Operating Officer - Beacon Communities Inc.
-- 404-***-**** ****@*****************.***
Matthew Griffin, General Manager Eastern States - Griffin Fine Living, LLC.
-- 770-***-**** ********@*****************.***
Rita Vann, Vice President, Quality Improvement – SavaSeniorCare Admin Services, LLC.
-- 678-***-**** ******@******.***
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