Manager Customer Service

CURRICULAM VITAE

Pankaj Pratap Singh

Mobile: +91-723******* Email:************@*****.***

OBJECTIVE

To attain successful results in all the areas, which I touch and Seeking career prospects in an organization that offers me responsibility, challenging tasks and opportunity to grow along with organization .

CURRENTLY EMPLOYED

Presently associated with ICICI PRUDENTIAL (BANCA as Senior financial service manager

Level 2 in Azamgarh UP .

Proficiency in providing consultancy services to esteemed clients and tapping new markets to expand the existing clientele.

Effective communicator with focused customer service approach. Strong analytical, problem solving & organizational abilities.

WORK EXPERIENCE

17-SEP-2015 TO 13-May-2016 HDFC Bank Ltd (Retail Banking) (Assistant Manager-Operations)

25-SEP-2012 TO 31-July-2015 ICICI Bank Ltd (Retail Banking) ( Officer)

Successfully handling

oCash Transactions- Cash deposits / withdrawals across the counter.

oFund Remittance – DD / Pay Order Issuance, RTGS, Fund Transfer.

oClearing Operations.

Responsible for custody and periodic reconciliation of Security Items (DD/PO stock, Cheque Books and deliverable.) in the Branch.

Responsible for processing customer requests received across the counter.

Responsible for jewel loan processing and disbursement.

Responsible for maintaining monthly audit and compliance reports.

Notable Accomplishments

Played a key role in jewel loan business and achieved a remarkable position in the region.

Pivotal in achieving 100% sales targets assigned by Branch Manager (Received appreciation letter from Branch Manager for highest insurance sales in the branch).

Received appreciation from Cluster Branch Manager for distinct performance in sales . Qualified for IQ test to RBH round with Kumar Ashish (BUSINESS HEAD)

Have been a key qualifier in all the majors events in CASA and LI across the zone.

PROFESSIONAL & ACADEMIC CREDENTIALS

2015

MBA

Karnataka University

2006

Graduation

B.A.

From VBS Purvanchal University, Jaunpur (U.P.)

2003

Intermediate

12th

From UP Board, Ballia (U.P.)

2000

High School

10th

From UP Board, Ballia (U.P.)

PERSONAL DETAILS

Father’s Name

:

Mr. Vijay Pratap Singh

Date of Birth

:

26-May-1986

Linguistic Abilities

:

Hindi & English

Sex

:

Male

Marital Status

:

Married

Nationality

:

Indian

PERMANENT ADDRESS

Vill & Post Kiraharapur

Ballia(U.P)-221716

HOBBIES & INTEREST & STRENGTH

Reading Books

Travelling

Quick learning of new tasks

Yours sincerely

(Pankaj Pratap Singh) Place: Azamgarh

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