Manager Customer Service
Resume:
Sandra R. Begnami cellular: 754-***-****
Deerfield Beach, FL 33442 email: ************@*****.***
Experience:
La Boca Casa by the Ocean – Assistant Manager 2014 - Present
Boca Raton, FL
Assist the General Manager of a luxury beachside Timeshare Resort located in Boca Raton.
Primary liaison to owners and guests of the Timeshare, interact with suppliers, and customer service.
Make reservations, process payments and generate daily reports using System 9900.
Supervise housekeeping; handle Bookkeeping, Accounts Payable and Payroll duties.
General office duties, update inventory, answer phone, fax, data entry and filling.
Executive Timeshare Marketing Inc. – Administrative Assistant 2011 - 2014
Tamarac, FL
Assisted the Sales Director executing projects and presentations using MS, Word and PowerPoint.
Data entry to process new contracts in the Timeshare program.
Processed payments and generated daily reports.
Accounts Payable and light bookkeeping using QuickBooks.
Bunge Latin America, LLC – Office Manager 2005 - 2010
Coral Gables, FL
Managed the daily operations of an International Company in the export business of grains.
Supervised 7 employees and implemented daily goals to improve marketing and sales strategies.
Managed office system to track current projects, invoices and payroll.
Personal Profile Summary:
Dedicated professional with a versatile skill set developed through experience as an office manager, personal assistant and nurse assistant.
Languages: English and Portuguese (Native from Brazil). Knowledge of Spanish (speak and read)
Certified Nurse Assistant, CPR
Proficient in MS Windows (Excel, Word, PowerPoint), System 9900, SAP
Proven ability to effectively handle multi-task levels of responsibility
Experience working with people from multiple cultures
Ability to produce high quality work under strict deadlines and pressure
Education:
-Pontificia Universidade Catolica de Sao Paulo - Brazil
Business
-Colegio Comercial Visconde de Cairu – Sao Paulo, Brazil Secretarial Degree
-References available upon request
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