Support Human Resources

Nicole J. Ponziani, CFE

Phone 404-***-****

E-mail: *********@******.***

Work Experience

Certified Fraud Examiner Consultant, February 2010 - Current Responsibilities include:

Develop and implement policy and criteria to establish fraud parameters across the landscape for Georgia PTA and 1,100 affiliated organizations. Directly trained over 1,000 organizational members.

Organizes and executes timely, complex and unbiased investigations involving allegations of moderate to severe financial fraud involving employees, agents, volunteers or vendors according to organizational policies and industry standards.

Develops and maintains detailed investigative methodology to identify all relevant evidence and to include interview of witnesses, evidence collection, analyze data for materiality and relevance. Direct collaboration with local and state law enforcement.

Provide investigative reports in a clear concise manner which reach conclusions based on the evidence.

Identify the inherent fraud risk through a fraud risk assessment and provide solutions to mitigate losses.

Provide court room testimony for cases requiring legal action.

Evaluation and implementation of online software solutions for non-profit organizations, including:

o automation and streamlining of manual processes,

o enabled payment automation and solutions.

Establish procedures and training to support automated processes.

Manage technology vendors to provide appropriate balance of risk mitigation, data privacy and end user experience.

Fraud Countermeasures

SunTrust Banks Inc, May 2006 – February 2010 Responsibilities included:

Developed and implemented fraud parameters for initial triage of online banking and wire fraud cases.

Provided tier 3 support for online banking and wire fraud cases. Support included triage, case management, closure and remediation were necessary.

Investigation of new deposit accounts and suspect deposits made into accounts to determine if fraud exists.

Evaluation, detection and investigation of deposit fraud incidents.

Interfacing with peer institutions to investigate fraud incidents that may have an impact on several companies.

Represent the deposit fraud team on high profile fraud detection project concerning SunTrust business customers to the executive committee.

Published fraud program metrics for the SunTrust Board of Directors.

Provide comprehensive investigation of new accounts which have been identified as potentially fraudulent.

Tracking ongoing investigations and follow up with necessary resources to case completion.

Interfacing with Banking Operations on daily basis to communicate and track regional fraud cases.

Significant Accomplishments:

Developed and implemented an automated process for facilitating customer notification.

Assisted with the creation and implementation of fraud detection procedure to review potential fraud related to wire transfers, returned items and Electronic Advanced Return Notification System.

Development and implementation of the Fraud Finder database which automates the real-time identification of potential fraud to all necessary bank operations personnel. Program provided compliance with Check 21 regulation.

Provide monthly metrics on Fraud Finder cases. Metrics include case totals, fraud loss exposure and prevented dollar amounts.

Legal Child Support Enforcement Agent

Georgia State, Department of Human Resources, Cobb County GA, July 2005 – May 2006

Supervised 14 individuals and their legal case loads.

Developed plans of action to assist in local changes to legislature and court proceedings.

Monitored and acting on an extensive case load of individuals in the child support system.

Designed and created an Access database to handle all ongoing child support legal cases and court proceedings. This automated court required documentation.

Investigated and resolved alleged fraud, misrepresented employment, and income reporting related to various aid programs, companies and child support enforcement orders.

Utilized witness and production subpoena authority as necessary.

Created various court orders including arrest and release, child support, medical insurance, and contempt.

Assisted prosecutors during trials and preparing witnesses for testimony.

Represented the state by testifying in civil child support trials and criminal proceeding as necessary before State, Superior and Administrative court.

Employed forensic accounting techniques to review payment fraud throughout the lifetime of a child support order.

Provided timely updates and detailed documentation of all case actions in a timely and accurate manner including calculating payments and additional fees for past due individuals.

Implemented multiple enforcement actions in accordance with set guidelines. Actions may include:

o Placing liens on financial accounts, vehicles, and worker’s compensation claims, o Interception of federal and state taxes as well as lottery winnings, o Suspending multiple licenses including driving and professional, o Notification to an individual’s employer or financial services company.

Leveraged assistance from local law enforcement when necessary.

Utilized computer skills in the skip tracing and investigation of individuals and their assets.

Conducted interviews with clients and/or witnesses as needed to obtain evidence. Utilizing appropriate interviewing skills and techniques. Preserving and respecting the legal rights of the individual.

Accomplishments

Identified as the top enforcement agent in the county based on total number of enforcement procedures and collections of those procedures.

Loss Prevention – Lead Investigator/Intelligence Operations

Six Flags, White Water and American Adventures Theme Parks, Atlanta, GA, January 2003 - April 2004

Designed and installed Closed Circuit Television (CCTV): CCTV throughout various stores and locations. Maintained the CCTV system including troubleshooting and identifying system issues. Employed CCTV to assist in investigations and catalog evidence.

Pre-employment Interviews: Comprehensive background investigations, coordination of criminal background checks, research employment history and conduct interviews.

Employee Theft Investigations: Utilized investigation procedures and policies to identify fraud situations. Completing the process by conducting the interview. Employee theft conviction rating was 98%.

Court Room Representation: Provided court room mediation, pretrial investigations, depositions, and testifying in both misdemeanor and felony cases.

Shoplifting: Undercover experience included mobile and fixed surveillance, recovery, apprehension, criminal trespass and parental contact. Utilize verbal judo to effectively deal with confrontational situations

Training: Trained new loss prevention agents in undercover techniques. Facilitate a culture of loss prevention awareness, which helps to reduce total loss.

Performed research on time sensitive counterfeiting trends and provided ongoing training to cash handling personnel.

Deputy Patrol Intern

Pinellas County Sheriff’s Office, Largo, FL, October 1994 – June 1999

Communications Department

The skills I gained at this position included dispatching, mobile dispatching terminals (MDT), critical pressure management and multitasking.

Crime Scene Unit

The skills I gained at this position included fingerprinting, crime scene analysis, latent finger print lifting and proper evidence procedures.

Patrol Unit

My responsibilities included serving warrants, communications, report writing, public relations as well as assisting in crime investigations.

Worked with the Victim Advocate/State Attorney’s Office assisting with state attorney investigations and victim assistance.

Education

Bachelor of Science, Criminology – Honors – University of West Georgia 2005

Technical Skills

Various Computer Applications: Word, Excel, Access, Quickbooks, Peachtree Accounting, Lotus123, Act 2000, Accurint, Gratis, Success, $tars, SAS Analytics

Programming Languages: VBA / VS, JAVA, SQL

Training and certification in Verbal Judo, Criminal and Internal Fraud Investigations, Conflict Resolution and Non-Profit Fraud Examinations.

Awards and Memberships

2016 – Visionary Award – Statewide fraud management program – Georgia State PTA

2007 – Excellence in Action – SunTrust Banks

Lambda Alpha Epsilon – National Criminal Justice Association

o 2005 Vice President

Alpha Phi Sigma – National Honors Criminology Fraternity

o 2005 President

1998 - National Skills Championships/SkillsUSA - First Place in Law Enforcement Technologies

References

Available upon request.

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