Customer Service Medical Records

Annette Catron-Johnson

*** * ***** ***** **** Apt. #4922

Lewisville, Texas 75067

618-***-****

Objective

To secure a full time permanent position with a company that will allow me to utilize my customer Service and leadership skills.

SKILLS PROFILE

• Excellent customer service skills

• Ability to handle deadlines and multi-task

• Experience working on teams and individually

• Ability to organize large quantities of mail and other documents

• Experience in handling confidential documents and situations

• Ability to communicate verbally and in writing

• Court document filing

• Experience in printing medical records

• Ability to send documents using send suite

• Experience in printing appeal letters

• Ability to work in ACE, EBO Pro and Ms4

EMPLOYMENT HISTORY

Conifer Health Solution, St. Louis Mo 2015-2017

• Printed appeal letters

• Printed explanation of benefits

• Faxing medical records

• Mailing out claims and appeals

Rep. Support Service Lead 2017-Present

Conifer Health Solutions, Frisco, Texas

• Provided Support Services For The Following Departments

• Medical records

• Appeals

• Medicare

• Government Operations

• Accounts Receivable

Customer Service Associate 1996-2015

• Complete litigation copy projects including collating, punching, binding, oversize, etc.

• Perform litigation scanning utilizing !PRO Copy+

• Manage high volume color print request through a Creo print server on KM 6000 Novitex Enterprise Solutions, St. Louis, Missouri

• Provide support services to high profile law finn

• Process email print request

• Assist mail room operations with sorting and delivering mail via daily cart deliveries

• Provide support to conference room services with setting/cleaning room, stocking supplies and all duties needed to handle catered lunches

EDUCATION

Madison Senior High School, Madison, IL Diploma-1986 REFERENCES

Reference are available upon request

Contact this candidate